I just wanted to brag about Chase' customer service. I submitted a request for a replacement CSP online on Monday, and they sent it to me UPS next day air. I received it yesterday. Excellent job on their part! My other one was all scratched up and was looking pretty rough. They sent me a return envelope to send them the old card back, I suppose since you can't really cut it up with scissors. Anyway, I have never had a replacement card sent to me that quickly, so hats off to the folks at Chase! They really made me happy.