1-800-VISA-911 saved my day!

billydoo · 08:04 PM

I am SO thankful for 1-800-VISA-911 tonight! That's the number you call to report stores that try to set minimums on credit card purchases. You should know that is NOT ALLOWED and you can do something about it!

Today I was at the checkout and without my wallet had to buy a small purchase related to my health I needed. It was under $10 and the cashier got all snobby with my and pointed to the sign that there was a minimum purchase amount on credit card transactions. I knew that was wrong and remembered the Visa 911 number and gave them a call. Literally within 2 mins I had the manager of the store talking to Visa directly. He went from being a total a-hole to being super accommodating and apologetic.

I recommend anyone if this happens to you call 1-800-VISA911 and get them on the phone.. Ask if they can 'remind' the manager of this being not allowed. That is what I did and it worked wonders and very quickly at that!

Thank you Visa 911

You saved my night

Mogul of Pineapples · 11:44 PM

Glad to hear Visa 911 worked out for you.

I find, both from personal experiences and from what others have said on Credit Card Forum, is that usually when you confront the merchant that you've "caught them in the act" and threaten to report them (and mention the repercussions) they 90% of the time do go ahead and accept the transaction, whatever the amount is. I'm actually surprised the merchant didn't in your case.

tyler349 · 01:18 AM

Visa 911 appears to be non-existent or has been phased out now. I was on a trip last week and had a problem with a store trying to require a $10 minimum. I called 1 800 Visa 911 and was directed to a general phone line Visa. They didn't know anything about Visa 911. It was a call center in Panama and I asked when I could call back to speak to an American. They told me the next day so I called back then and a half hour later I was still unable to find anyone that was familiar with this. They had not even heard of reporting this and all they knew how to handle were fraud reports. It ended with Bank of America on the line and their senior CSR apologizing for not being able to help because she nor anyone in her office knew anything about how to report a non-complying store. That's actually how I found Credit Card Forum was because I did a Google search and was trying to find out why this wasn't working. It looks like it no longer works or Visa is not actively enforcing this rule anymore. It's too bad.

08:04 PM	#1
billydoo Green Member Join Date: Apr 2009 Location: Pasadena CA Posts: 2	1-800-VISA-911 saved my day! I am SO thankful for 1-800-VISA-911 tonight! That's the number you call to report stores that try to set minimums on credit card purchases. You should know that is NOT ALLOWED and you can do something about it! Today I was at the checkout and without my wallet had to buy a small purchase related to my health I needed. It was under $10 and the cashier got all snobby with my and pointed to the sign that there was a minimum purchase amount on credit card transactions. I knew that was wrong and remembered the Visa 911 number and gave them a call. Literally within 2 mins I had the manager of the store talking to Visa directly. He went from being a total a-hole to being super accommodating and apologetic. I recommend anyone if this happens to you call 1-800-VISA911 and get them on the phone.. Ask if they can 'remind' the manager of this being not allowed. That is what I did and it worked wonders and very quickly at that! Thank you Visa 911 You saved my night

11:44 PM	#2
Mogul of Pineapples Centurion Member Join Date: Jun 2008 Location: Where the smog from the 101 freeway coats my home's windows... Posts: 634	Glad to hear Visa 911 worked out for you. I find, both from personal experiences and from what others have said on Credit Card Forum, is that usually when you confront the merchant that you've "caught them in the act" and threaten to report them (and mention the repercussions) they 90% of the time do go ahead and accept the transaction, whatever the amount is. I'm actually surprised the merchant didn't in your case. __________________ “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.” -Warren Buffett Current Cards: American Express: Blue Cash, Simply Cash Bank of America: Visa Financial Rewards Platinum Plus Chase: Rewards Visa, Amazon Visa Discover: More Current Everyday Card: American Express Blue Cash

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01:18 AM	#3
tyler349 Green Member Join Date: Jul 2009 Location: west coast Posts: 2	Visa 911 appears to be non-existent or has been phased out now. I was on a trip last week and had a problem with a store trying to require a $10 minimum. I called 1 800 Visa 911 and was directed to a general phone line Visa. They didn't know anything about Visa 911. It was a call center in Panama and I asked when I could call back to speak to an American. They told me the next day so I called back then and a half hour later I was still unable to find anyone that was familiar with this. They had not even heard of reporting this and all they knew how to handle were fraud reports. It ended with Bank of America on the line and their senior CSR apologizing for not being able to help because she nor anyone in her office knew anything about how to report a non-complying store. That's actually how I found Credit Card Forum was because I did a Google search and was trying to find out why this wasn't working. It looks like it no longer works or Visa is not actively enforcing this rule anymore. It's too bad.