Citi card website problems?

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
3 posts
sickofCiti
 
Posts: 1
Joined: Sun Sep 16, 2012 8:50 am
Location: warren nj

Citi card website problems?

Postby sickofCiti » Sun Sep 16, 2012 9:02 am

Citi rolled out a new website for their credit card customers a few days ago.

And despite the several hours on the phone with them since, my account is in an eternal loop.... I try to do one of the few functions I usually would do a couple of times a week, and keep bouncing within a loop that asks for my password over and over.

and four days after I first reported this, they know....Nothing! Not even when it might be fixed!

I really cannot imagine how anyone trusts their money to such grotesque incompetence. Cannot believe they rolled out a web "upgrade" without checking it first, either.


shyboy
Green Member
Green Member
 
Posts: 6
Joined: Sun Aug 26, 2012 8:43 am
Location: Texas

Postby shyboy » Mon Sep 17, 2012 4:05 pm

Citi card website problems?

Citi rolled out a new website for their credit card customers a few days ago.

And despite the several hours on the phone with them since, my account is in an eternal loop.... I try to do one of the few functions I usually would do a couple of times a week, and keep bouncing within a loop that asks for my password over and over.

and four days after I first reported this, they know....Nothing! Not even when it might be fixed!

I really cannot imagine how anyone trusts their money to such grotesque incompetence. Cannot believe they rolled out a web "upgrade" without checking it first, either.

Experiencing the same problems.You would think the IT department could fix it.

CC Deville
Centurion Member
Centurion Member
 
Posts: 1008
Joined: Thu Aug 04, 2011 7:07 pm
Location: Phoenix

Postby CC Deville » Mon Sep 17, 2012 5:42 pm

It is working fine for me. Funny thing is that I have two Citibank accounts; my Dividend still has the old online account management and my Platinum Select is the new version. I don't much care for the new version.



Return to “Visa & MasterCard”

Who is online

Users browsing this forum: No registered users and 0 guests
†Advertiser Disclosure
The credit card offers that appear on this site are from credit card issuers from which CreditCardForum.com receives compensation. This compensation may impact how and where products appear on this site, including the order in which they may appear within listing categories. CreditCardForum.com does not include all credit card offers that might be available to consumers in the marketplace.