Citi card website problems?

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
3 posts
sickofCiti
 
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Joined: Sun Sep 16, 2012 8:50 am
Location: warren nj

Citi card website problems?

Postby sickofCiti » Sun Sep 16, 2012 9:02 am

Citi rolled out a new website for their credit card customers a few days ago.

And despite the several hours on the phone with them since, my account is in an eternal loop.... I try to do one of the few functions I usually would do a couple of times a week, and keep bouncing within a loop that asks for my password over and over.

and four days after I first reported this, they know....Nothing! Not even when it might be fixed!

I really cannot imagine how anyone trusts their money to such grotesque incompetence. Cannot believe they rolled out a web "upgrade" without checking it first, either.


shyboy
Green Member
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Joined: Sun Aug 26, 2012 8:43 am
Location: Texas

Postby shyboy » Mon Sep 17, 2012 4:05 pm

Citi card website problems?

Citi rolled out a new website for their credit card customers a few days ago.

And despite the several hours on the phone with them since, my account is in an eternal loop.... I try to do one of the few functions I usually would do a couple of times a week, and keep bouncing within a loop that asks for my password over and over.

and four days after I first reported this, they know....Nothing! Not even when it might be fixed!

I really cannot imagine how anyone trusts their money to such grotesque incompetence. Cannot believe they rolled out a web "upgrade" without checking it first, either.

Experiencing the same problems.You would think the IT department could fix it.

CC Deville
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Location: Phoenix

Postby CC Deville » Mon Sep 17, 2012 5:42 pm

It is working fine for me. Funny thing is that I have two Citibank accounts; my Dividend still has the old online account management and my Platinum Select is the new version. I don't much care for the new version.



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