I went to the Vons grocery store last Saturday and bought a Visa Paypower prepaid debit card. The cost was around 5 bucks for the card, with a minimum of $20 to activate it. I registered on their website and the account seemed to be working, since I was able to order a DVD from Newegg.com.
The next day I went back to Vons and put $340 in cash on a "ReloadIt" card, which comes with a code that you're supposed to add to your Paypower account in order to get the money. When I tried it gave me a message saying something like "you have exceeded the funds you are allowed". I called the company and a customer service person told me I needed to fax a copy of my driver's license and two forms proving I live at this address. So I did.
On Wednesday I received an email from a risk analyst at Blackhawk Network (the company that puts out the Paypower Visa cards) saying my social security number wasn't verifying, and requested I fax a copy of my SS card. I did that as well. I didn't hear anything for two days, so on Friday I called Paypower Visa again. When I explained the situation to the customer service, she put me on hold to talk to her supervisor. When she came back she verified they had received everything and it would take 1-2 days to verify my info.
So I'm wondering, what should I do? Right now I'm stuck with an inactive account and $340 dollars that I cant use (it also specifically says I cant return it to the location I purchased it). If my Paypower Visa card account still isn't activated on Monday should I call and try to get a refund? I don't think it's a scam since I did research and discovered Blackhawk Network is owned by Safeway Inc.