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  1. #21
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    Mar 2011
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    AZ, USA
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    Default Pay Power pre-paid debit card Identification fail

    I recently purchased a VISA Pay Power pre-paid debit card at Safeway's. I thought it would be a quick, easy way to keep track of my money and shop online.
    I quickly learned that I had to register the card, so I did so online, but, I receive my mail via a PO Box and not a physical address. So, I faxed 2 bills that had my street address on it along with my SS card and a photo ID card, along with a note stating why I have a PO Box.
    For a while I didn't hear anything, but I got an e-mail from Patty Pfaeffle, who works at the Blackhawk network. She informed that I had failed the identification verification process, so I e-mailed her back asking why, and she said it was because my SS# did not verify.
    & I can't pay for the one bill that i wanted to pay for online because it says i have "insufficient funds" when i have over $350 on the card. What should I do?
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  2. #22
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    Mar 2011
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    San Clemente
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    Exclamation Help PayPower Visa card won't

    I got a paypower card from alburtsons and I can't activate it. From in store they told me they activated it so all I had to do was activate it from my end. I went on the site to activate it and when I inputed my # they couldn't process it and gave me a bs customer support # that isn't even valid. But I was able to log on to my other card that I bought about month ago. Help there was 100$ on the card.
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  3. #23
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    Default Help from public relations representative for Blackhawk Network (PayPower Visa)

    Quote Originally Posted by Blackhawk Network View Post
    Hi randir14,

    We apologize for any inconvenience you have experienced. As a public relations representative for Blackhawk Network (PayPower) it is to our knowledge that the issue has been resolved.

    If you are still in need of assistance, please send specifics of your full name, the numbers on the card and your customer service ticket number to pr[at]blackhawk-net.com so that we can assist you.

    Thank you! Blackhawk Network/PayPower PR
    I purchased my PayPower Reloadable Visa card (serviced by MetaBank) on November 12, 2010, and began using it immediately, with no problems, and later decided to have my paycheck direct deposited into my PayPower account. On March 14, 2011, I provided my employer with the completed direct deposit form that was provided to me by PayPower, my employer processed my direct deposit request accordingly as well as notified our company's payroll agent, PayChoice, and I received confirmation within a few days that everything was set and I should expect to see my next paycheck on March 22, 2011, direct deposited into my PayPower account. On March 23, 2011, I went online and logged into my PayPower account and verified the direct deposit amount which I quickly noticed was not correct. I immediately contacted my employer and our payroll agent, PayChoice, and informed them of the error, which they corrected in less than 2 hours. I went online again to verify the corrected direct deposit amount and was unable to log into my PayPower account. I then attempted to PayPower at the number listed on the back of my card. I was prompted to choose my language preference, then I was prompted to enter my 16 digit card number, and the last 4 digits of my social security number. My call was picked up by a customer service representative where I was asked to confirm, again, my 16 digit card number, then I was asked what the call was concerning. The moment I finished explaining that I was unable to access my account, I was hung up on. I went through this process 7 additional times, each time with the agent hanging up on me. On the 9th attempt, I assisted by an agent by the name of Michael and after listening to me he said he would look into the problem and get back to me. I asked if there was anyway for him to place me on hold while he looked into the matter and he agreed. After 20 minutes of patiently waiting on hold, Michael got back on the phone and informed me that my account was temporarily suspended by the Risk Department and that someone would call me within 5 business days with the results of the Risk Department investigation. I explained to Michael that I had no access to funds since my paycheck was direct deposited (in the amount of $4,363.23)on my PayPower visa card, and if there was anyway that this issue could be addressed any faster than 5 business days. Michael informed me that this was company policy and I would have to wait to hear back from someone in their Risk Department. I than asked Michael if there was a phone number he could provide me so that I could call the Risk Department myself to fix the problem, and Michael explained to me it was company policy not to give out the Risk Department phone number. Before Michael hung up with me, I was able to confirm that the phone numbers PayPower had on file for me were correct. Needless to say, I have not heard back from anyone at the Risk Department or anyone else with PayPower as of 12:25PM, EST, Tuesday, March 29th. I have called PayPower 6 times beginning yesterday at the number listed on the back of my card and have been unable to get any updates or answers concerning my account suspension. Each time I was told that the issue is being worked by the Risk Department. During each of these subsequent calls, no one was able to tell me why I wasn't contacted by the Risk Department, on one occasion the customer service agent stated, "this question needs to be asked addressed by the Risk Department, why don't you ask it when they call you".
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    Default

    The slime you want to talk to is CHAD BECKER his phone number is 925-226-9400
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  5. #25
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    Default Only1 ReloadIt Woe

    Bought the reload it card this morning from Albertsons and put 40 bucks on it. Went to the reload it website and put in the card number, etc and got the successful load message. Checked my balance and it said it was 0.00. Called and spoke to a lady who said, after verifying the reload it card had been applied, that they were having technical difficulties and that I would receive a call from someone soon.

    A few hours later (I had not gotten a call) I called back because the balance was still 0.00. Spoke to another lady and got the same message about technical difficulties but this time it would be 24 hours or more until I would receive a call. I asked what exactly was going on and she just kept saying that the system was down or something and it would be a while until I would get a call. I feel like I am in that position where someone had taken money from me and there is not much I can do about it.

    Going to call back and see if any progress has been made. I have a friend who does popular editorials. I wonder if the problems people have been experiencing on here would make a good story?
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  6. #26
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    Pleasanton, CA
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    Default Our apologies

    Hello,

    We apologize for any inconvenience and would like to help you resolve the issue. Please send your card and contact information to PR@Blackhawk-net.com so that we may assist you.

    Thank you,
    PR for PayPower
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  7. #27
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    Nov 2011
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    champaign, IL
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    Default Paypower prepaid card --- so painful to resolve a dispute

    I wanna share my experience with Paypower card.

    I bought a Paypower prepaid card and loaded $250. I did this because I was suspicious of paying by CC online.

    Then, bad things did happen when I made a $94 transaction. I didn't receive the item I ordered after several weeks waiting and waiting. And, I cannot get any response from the seller.

    So, I filed a claim to dispute this. You can only do this by mailing or faxing the forms to them. No easy way to do this. You need to fill out lots of information on the form.

    After two weeks of waiting, I got a mail in my mailbox. Paypower company notified me that I have to show proof of "faithful attempts" to contact the seller before they can do anything. If I didn't mail the the proof, they will suppose this dispute is fixed.

    Another two weeks of waiting after I immediately mailed back the proof. I never knew that the process of disputing a transaction can be so PAINFUL with this company. To get ripped off by this scam online seller is bad, but to get pissed off by Paypower makes my even angrier......
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  8. Green Member
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    Sheridan WY
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    Default Just some thoughts

    1) Thanks to all of you. I was going to get a Paypower card for my daughter's birthday. After reading this not now.

    2) Might I suggest a Paypal acct? I have had one for almost 7 years and never had a problem with them. You can get a Mastercard Debit Card through them or you can use a service of their's that gives you a one time use CC number. Money can be added by direct withdrawal from you back acct or you can purchase a greendot moneypak to add funds to your acct. Some Walmarts as wall as Walgreen Drugs sell the Moneypak recharge cards. Again almost 7 yrs with them and no problems. BTW I DO NOT work for Paypal, just a satisfied user.

    Shipton Sands
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  9. #29
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    San Diego, CA
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    Default

    Quote Originally Posted by uiuc View Post
    I wanna share my experience with Paypower card.

    I bought a Paypower prepaid card and loaded $250. I did this because I was suspicious of paying by CC online.

    Then, bad things did happen when I made a $94 transaction. I didn't receive the item I ordered after several weeks waiting and waiting. And, I cannot get any response from the seller.

    So, I filed a claim to dispute this. You can only do this by mailing or faxing the forms to them. No easy way to do this. You need to fill out lots of information on the form.

    After two weeks of waiting, I got a mail in my mailbox. Paypower company notified me that I have to show proof of "faithful attempts" to contact the seller before they can do anything. If I didn't mail the the proof, they will suppose this dispute is fixed.

    Another two weeks of waiting after I immediately mailed back the proof. I never knew that the process of disputing a transaction can be so PAINFUL with this company. To get ripped off by this scam online seller is bad, but to get pissed off by Paypower makes my even angrier......
    Hi uiuc,

    I am sorry to hear you have gone through so much trouble and inconvenience with both a fraudulent seller online and with Pay Power. I appreciate the ability to read through comments such as yours pertaining to experiences with certain companies and services, as it enables others to learn more about certain products and services prior to making the decision to obtain or use them. So, while I am sorry you had to go through this inconvenience and trouble I am grateful that you took the time to share your experience.

    The negative thing or biggest con that I have discovered and experienced about Pay Power prepaid debit cards are that they are prepaid debit cards and not prepaid credit cards. The financial institutions or companies providing the prepaid debit card services all maintain different and usually tedious protocols for disputes. This mainly stems from the fact that prepaid debit cards are technically not a credit card or any type of real card at all. The card itself is simply a means to access money that the financial institution or company holds in an account that they set up for you, similar to how a checking account has a linked debit card. Pay Power is by far the most tedious and troublesome company to deal with when it comes to disputing charges to prepaid debit card accounts. I have learned from several people, including from my own personal experience, that even if you provide them with an abundance of proof to show you made "faithful attempts" to contact the seller, that you will most likely have to incur the loss, as they will make it a point to not reimburse you.

    I have found that obtaining a prepaid credit card opposed from a prepaid debit card is a much better option. You can even obtain prepaid debit and prepaid credit cards from well know companies such as Citi Bank, Capital One, ect.. as they provide much better service.
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  10. #30
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    Feb 2012
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    Surprise,AZ
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    Default prepaid visa card

    just today i put 199.80 on my card but when i try to go to paypower.com and enter my card number, it keeps saying that it is invalid. i last used all the money on the card in october 2011, and havent added more money on it until today.
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