I recently purchased a VISA Pay Power pre-paid debit card at Safeway's. I thought it would be a quick, easy way to keep track of my money and shop online.
I quickly learned that I had to register the card, so I did so online, but, I receive my mail via a PO Box and not a physical address. So, I faxed 2 bills that had my street address on it along with my SS card and a photo ID card, along with a note stating why I have a PO Box.
For a while I didn't hear anything, but I got an e-mail from Patty Pfaeffle, who works at the Blackhawk network. She informed that I had failed the identification verification process, so I e-mailed her back asking why, and she said it was because my SS# did not verify.
& I can't pay for the one bill that i wanted to pay for online because it says i have "insufficient funds" when i have over $350 on the card. What should I do?