Paypower Visa / Paypower prepaid debit card - major problem!

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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randir14
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Postby randir14 » Mon Dec 06, 2010 7:57 pm

I just called again.

The guy who answered first claimed "I don't see our records indicating that you've sent your information so you will need to refax it".

I told him I'm not going to refax anything since I called on Friday and was told they had received it.

Then he said "ok our records show we received your information on the 3rd and we are still working to confirm your identity, you will receive a phone call or email when your account has been activated."

Last Thursday I responded to the risk analyst's email, telling her I faxed over the SS card and asking if she needed anything else. Still haven't received a response. This is getting really aggravating.

randir14
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Postby randir14 » Tue Dec 07, 2010 1:41 pm

Ok I finally got a response from them:

Yes, thank you for submitting the copy of your social security card. Unfortunately, we were not able to verify against our database. We were unable to pass you through Identity Verification, however you can continue to use your card as a gift card and you are able to reload an additional $200.00 after initial purchase.


Cant verify my identity? After sending them my driver's license, two forms proving I live at this address, and a copy of my SS card? What a load of crap.

randir14
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Postby randir14 » Tue Dec 07, 2010 9:01 pm

Last update for now...

Called and demanded a refund of the $340 from my Paypower Visa. They said it's a $5 to send the check and that it will arrive in 21-30 days (which is ridiculous because their website says refund checks are mailed out in 1-2 days). They also gave me a ticket number so I could call and track my issue, and they said someone will call me sometime between now and Thursday to verify everything.

I checked the Better Business Bureau website for Blackhawk Network and discovered they have an A+ rating and are an "accredited business", but their Paypower prepaid debit card division only has a C- rating. Personally I'd give it an F, at least until I have that refund in my hands.

Generallisimo
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Postby Generallisimo » Wed Dec 08, 2010 2:46 am

A+ doesn't mean anything from BBB: AT&T has an A+ rating even though consumer reports (which *does* mean something) rated them worst in customer service. Don't beleieve me? See here:
http://www.bbb.org/atlanta/business-reviews/telephone-companies/atandt-in-atlanta-ga-7935
and here:
http://news.google.com/news/more?pz=1&cf=all&cf=all&ncl=dxwZccwZ-BhObmM3JlUOYVEZ5hq_M

BTW, the BBB is *not* a government agency, it is founded and run by businesses.

Honestly, when I first read this post, it sounded exactly like you were getting conned into giving away your identify, I'd check your credit reports in a few months if I were you. I've signed up for lots of free online banks over the years and not *once* did they ask me to send them a copy of my license or anything.

Also, seriously, why pay for a pre-paid debit card? Open up an Electric Orange account at INGDirect, it gives you a debit card and it's 100% free.

Hope you get your money back, but seriously, I'd keep a close eye on your credit reports for a few months.
Last edited by Generallisimo on Wed Dec 08, 2010 2:56 am, edited 3 times in total.


randir14
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Postby randir14 » Wed Dec 08, 2010 7:08 pm

Yeah I will definitely be checking my credit reports after this incident. Thanks for the tip about the Electric Orange account, I'll check it out.
Someone from the company called me this morning to verify my address and phone number before they send the refund check, so I guess all I can do now is wait.

DoingHomework
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Postby DoingHomework » Fri Dec 10, 2010 11:05 am

You need to turn this over to your state's attorney general's office. They should have a consumer fraud division.

This does NOT sound like fraud and Blackhawk may be innocent. But the fact is that they cannot charge you fees, even what you paid for the initial card, if they cannot provide the service contracted for. Their policy does not matter. They entered into a contract with you. You did your part. They are failing to do theirs. Keeping your money is illegal.

It's not enough money to hire a lawyer. But attorneys-general love to go after stuff like this because it makes them look good and they can sic a junior lawyer on it.

CCG
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Postby CCG » Mon Dec 13, 2010 12:34 pm

If you are looking for an alternative to the Paypower Visa you may be interested in our sponsored ranking of secured credit cards to rebuild credit. Good luck!

-CreditCardGuru


Blackhawk Network
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Assistance

Postby Blackhawk Network » Tue Dec 14, 2010 6:12 pm

Hi randir14,

We apologize for any inconvenience you have experienced. As a public relations representative for Blackhawk Network (PayPower) it is to our knowledge that the issue has been resolved.

If you are still in need of assistance, please send specifics of your full name, the numbers on the card and your customer service ticket number to pr[at]blackhawk-net.com so that we can assist you.

Thank you! Blackhawk Network/PayPower PR


randir14
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Postby randir14 » Sat Dec 18, 2010 9:36 pm

Got a check in the mail today for the full $340 dollars and was able to cash it, so this issue has been resolved. I hope this thread can be a warning to anyone looking to get a prepaid debit card.

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Cucumber
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Postby Cucumber » Sun Dec 19, 2010 2:28 pm

Hmmm..... why could a check be issued to you if your identity was unconfirmed but a card couldn't be? :confused:

At least Blackhawk came on here and replied tho. That's making more effort than a lot of other CCs will for complaints.
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