How can I report a PCI violation?

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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How can I report a PCI violation?

Postby TheCoffeeGuy » Thu May 22, 2014 4:55 pm

A merchant that I recently did business with is storing confidential documents unencrypted on a document hosting site. The document contains my VISA card number, CCV, and signature. I've been looking all over the internet and can't find a precise place to file a complaint.

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Postby MemberSince99 » Thu May 22, 2014 6:33 pm

Not sure to be honest. But if I were you I'd contact the credit card company and tell them you have reason to believe the card has been compromised immediately and ask them to cancel it and send you out a new card.

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Postby djrez4 » Fri May 23, 2014 3:32 pm

A quick google shows that Canada has a law called the Personal Information Protection and Electronic Documents Act (PIPEDA) which sets out ground rules for how private sector organizations may collect, use or disclose personal information in the course of commercial activities. Various provinces have their own privacy laws as well. There's a handy infographic here.

Looks like your situation is covered by the Office of the Privacy Commissioner of Canada. The OPC lists the steps you should take to resolve the matter:

Good luck.
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