Merchant charged me too little and is now coming after me

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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diddleduck
 
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Merchant charged me too little and is now coming after me

Postby diddleduck » Tue May 20, 2014 3:54 pm

I have a visa credit /debit card. In February I purchased some flowers at a local shoppe. I was leaving town, in a hurry, flew in the shoppe on vallentines day , signed a card and the charge slip and off I went. Two weeks later I received a call from the shoope that they improperly charged me. $.26 instead of $26.00 , They requested payment over the phone, I told them I would come to the shoppe and take care of it. I was unable to make it in for another 4 weeks related to being out of town and working two jobs and plain just forgettfullness. I fully intended to pay the balance, I then get a nasty call demanding their money and chastizing me for not coming in as promised, so then I became angry and planned to calm down , send them a check, I have no idea what the actual mistake balance is $25.74? I received a call a few days ago rudely stating they were putting a demand letter together and taking me to court. I have the signed receipt of my .26 charge and bank statement. Now I am just angry over their rudeness. I apologized for their mistake and they did not once apologize for there billing error stating they were busy and do not see it as an inconveince to me, I then get home the same day as the last call and they requested to be a friend on my facebook..Weird, perhaps wondering if I am going to bad mouth them? What are the legal legalities of this ?


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djrez4
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Postby djrez4 » Tue May 20, 2014 5:43 pm

Forget the legal legalities. You're going to pay more than $25 just to answer the complaint in court. Go pay for your purchase.
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CC Deville
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Postby CC Deville » Tue May 20, 2014 6:35 pm

A merchant (especially a merchant in a small place like Butte, MT) relies on payment. Yes, it was their mistake but 4 weeks until you make it back to their shop(pe)? A simple payment over the phone could have remedied this without further hassle. Just pay them either in person or via the telephone to avoid having to go to small claims court and paying more than the $25 and change you now owe them. You need to meet them halfway-and then it is your choice never to business with them again.

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Postby rockyrock » Tue May 20, 2014 6:48 pm

I know it may sound petty but as a small business operator, I can tell you $25 can make a difference at the end of the day.

Think if the tables were turned, you would expect them to make it right as soon as possible. If they called saying they were to busy or just forgot you would probably be pretty irritated...
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wiivile
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Postby wiivile » Tue May 20, 2014 10:42 pm

diddleduck wrote:I have a visa credit /debit card. In February I purchased some flowers at a local shoppe. I was leaving town, in a hurry, flew in the shoppe on vallentines day , signed a card and the charge slip and off I went. Two weeks later I received a call from the shoope that they improperly charged me. $.26 instead of $26.00 , They requested payment over the phone, I told them I would come to the shoppe and take care of it. I was unable to make it in for another 4 weeks related to being out of town and working two jobs and plain just forgettfullness. I fully intended to pay the balance, I then get a nasty call demanding their money and chastizing me for not coming in as promised, so then I became angry and planned to calm down , send them a check, I have no idea what the actual mistake balance is $25.74? I received a call a few days ago rudely stating they were putting a demand letter together and taking me to court. I have the signed receipt of my .26 charge and bank statement. Now I am just angry over their rudeness. I apologized for their mistake and they did not once apologize for there billing error stating they were busy and do not see it as an inconveince to me, I then get home the same day as the last call and they requested to be a friend on my facebook..Weird, perhaps wondering if I am going to bad mouth them? What are the legal legalities of this ?


Nobody is going to sue you over $25. If you feel they were impolite, you can just forget about them.
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Nick21
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Postby Nick21 » Wed May 21, 2014 5:31 am

rockyrock wrote:I know it may sound petty but as a small business operator, I can tell you $25 can make a difference at the end of the day.


I hope it's ok to post this but I have a similar story in reverse. A local flower shop charged me twice for my $30 order, I knew something was up when the cashier was confused and kept swiping. I only signed one slip. I politely called about it and asked for a refund, well the guy got nasty and tried to suggest I wanted to scam them out of $30. I haven't gone in person because they are about 40 min away. Oh boy, they must really need/want that extra $30. Anyway to OP, you could ignore or contact, give a scolding and pay lol

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Postby MemberSince99 » Wed May 21, 2014 6:53 am

wiivile wrote:Nobody is going to sue you over $25. If you feel they were impolite, you can just forget about them.




I've sued (in small claims) over $40. This was granted in the mid 80s when 40 dollars was more money but still. My beater at the time had a badly cracked windshield so I went with a buddy to a junkyard (he was getting some parts) and when I was there, I said I needed a windshield but had no way to take it that day with me so I'd come back for it. I paid the guy the money he gives me a receipt and I leave. I went back a couple of weeks later to get the windshield and by now it's colder as it's fall. He tries to get two of them and cracks the glass so then he says it's your fault I lost two windshields I'm not getting more and I'm keeping your money too, to pay for the windshields you broke. I was like dude, it's not my fault you didn't take one out when I paid you to have it ready when it was warmer, if you don't either give me a windshield or my money back, I will sue you. He laughed and said go ahead I don't give a rat's ass, pussies like you are all talk and no action.


So guess what? I drove right down to the country courthouse, filed small claims papers, including the service for the county sheriff to serve him the papers, and initiated litigation. This ***** wasn't bluffing. After he got served he got nervous, the natural reaction, and then calls me and says I'll give you the 40 dollars. I said well great but now I have court costs for the suit too I'll need to be compensated for. He screams f you you f'ing little weasel I'll see your ass in court first! I was like ok have it your way let's see what a judge says. Two days before the hearing, he calls me and says fine I'll give you the 40 dollars and your court costs my lawyer says I'm gonna lose and to just pay you to make it go away. So he gives me the money I make the suit go away, and I learned who to never go to for parts in the future.


Anyway, they can sue and win for 25 bucks plus costs.

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Postby wiivile » Wed May 21, 2014 7:21 am

Ignore it.
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MemberSince99
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Postby MemberSince99 » Wed May 21, 2014 8:34 am

It's not that simple - once they get a judgement they can attach your house or do other nasty things to you like garnish your wages which would embarrass most people.


You can ignore it but it's not wise to do that.

wiivile
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Postby wiivile » Wed May 21, 2014 1:13 pm

Feel free to garnish my wages for $25. Not that that would happen. A judge would laugh at this case.

This small business owner has no business contacting its customers over $25. They need to learn what a "write off" is.

The conduct by the business owner has been extremely unprofessional and they are risking more serious repercussions pertaining to the reputation of their business.
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