Contacted Barclay's via secure message about Arrival

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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MemberSince99
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Contacted Barclay's via secure message about Arrival

Postby MemberSince99 » Fri May 16, 2014 6:13 am

All I can say is OH MY GOD did I just channel Cap One?


My question was:


Hello,

I would like this card to be upgraded to the WEMC version when it comes with the Chip and Pin if it is eligible.

Thank you


Isn't that about crystal clear and pretty straight forward? I mean could anyone on the planet misinterpret this question? Apparently the answer is YES. Check the response below, it is word for word and must be repeated to be believed, I've only removed my name:


Dear ______________ :

Thank you for contacting us regarding your Barclaycard Arrival Plus World MasterCard. We can certainly address your inquiry regarding the Chip and PIN technology.

The chip and PIN card will automatically be reissued once your card expires. However, as you have requested, we have ordered a replacement card that has such technology and mailed it to the address on file. Please allow 7-10 business days for this to arrive. We hope that this is satisfactory to your needs.

For future reference, know that you can order replacement cards online. Simply select the 'Account settings' link above the 'Just for you' column and click on the 'Request a replacement card' link.

Should you need to create a PIN, you can do so through our automated phone system and website. Once you login, click on 'Account settings' and select 'Manage PIN.' We can also send you a temporary PIN to the address we have on file within 7 to 10 business days. Should you want a temporary PIN sent to you, please reply to this message and we will fulfill your request.

PINs with consecutive numbers (such 1, 2, 3, 4) or with repeating numbers (such as 1, 1, 1, 1 or 2, 2, 2, 2) are not secure enough; thus, are not allowed. It will take 24 business hours for the PIN to take effect on your card.

We hope you find this information helpful. If you have any other questions and concerns, please reply to this message.

Sincerely,

Customer Service


MemberSince99
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Postby MemberSince99 » Fri May 16, 2014 6:18 am

I responded to the morons:


I am asking you IF the card can and will be upgraded from the current World MC to the World ELITE MC. Please give me a relevant answer that would be either "yes" or "no".


What do you bet I get a complete dissertation about the length of the last chapter of "War and Peace" about the various sorts of MasterCard version? All good information but it doesn't answer my question and reminds me of the mocking posts I make about Cap One Customer Service. I almost wrote "Am I getting this response from Capital One" but removed that as I felt it wouldn't help my case but they might be so clueless that it wouldn't matter. Unreal. And I thought my bosses were out of it....

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Postby djrez4 » Fri May 16, 2014 7:26 am

I'm guessing "WEMC" meant nothing to whomever read your first message, so they dropped the generic response on you.
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Postby MemberSince99 » Fri May 16, 2014 8:16 am

So then I call the number on the back of the card. I punch in all the info they want, hold, get a rep who says they will transfer me. Transfers me right back to the same exact place, I punch in all the info again, hold, and get disconnected.


I've decided that I don't really care if they upgrade me or not, I just have no use for this. If I want to deal with idiots, I'll go to work and get paid for it.


I just put a bill on this, I wish I hadn't. Once that bill is paid I'm calling one last time and I'm closing it. This level of customer service just is not acceptable if I wanted this I could get Cap One again, especially for a card with an annual fee. That's ridiculous. To put this into perspective, for roughly the same fee cost, when I call CSP support I get an American on the line who has a clue and helps me. If I'm paying an annual fee, I'm sorry but I expect more for it. This does not deliver, not even close.

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Postby MemberSince99 » Fri May 16, 2014 10:33 am

On the whole theme of the state of the cards, here are my current plans.


1. Close Barclays as soon as the charge posts and it's paid.
2. Sock drawer but keep Amex. When the annual fee on the revolver is due evaluate whether it's worth it. Keep the charge (no plans to do anything with that).
3. Sock drawer Discover. I've had it 3 months, no increase, not even the option for it, have put heavy spend on it, screw em. Let them be conservative, someone else can get the swipes I'm done with them. A pack of gum every few months is all it will get I don't care if they never up it (and they may never). No annual fee so no reason to close it.
4. Start more heavy use of Associated and BofA. BofA will be my main travel card mostly because of no annual fee and a good limit. I don't care for the CSP limit for a travel card but I'll be damned if I will EVER ask Chase for an increase again and take two hard pulls to get turned down flat. If they want the business, they can up the limit, otherwise if they don't care, I don't either.


The others will be business as usual.

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Postby MemberSince99 » Fri May 16, 2014 10:56 am

You know it just gets better. I got a message that they had replied to my message earlier. I am not kidding this is their reply, with only my name removed again:


Dear ______________ :

Thank you for contacting us regarding your Barclaycard Arrival Plus World MasterCard. We can certainly address your inquiry regarding the card on your account.

We understand your concerns and apologize if you have received anything less than superior service from us. In order to provide you with the most individualized service possible, we ask that these requests be made through our Customer Care Department. Please contact us at 1-866-558-1107 anytime, so that we may discuss what options are available on your account. We apologize for any inconvenience this may cause.

If you have any other questions and concerns, please reply to this message.

Sincerely,

Customer Service






To be completely honest, I can't even think of any further questions I would have for them. I'm laughing because that's about all you can do. It's a moot point really. I already called them and just got transferred and disconnected. About all I can add is these guys must have learned from Cap One, it's really about the same experience. I seriously can't see putting up with this on an annual fee card.

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Postby djrez4 » Fri May 16, 2014 10:58 am

MemberSince99 wrote:So then I call the number on the back of the card. I punch in all the info they want, hold, get a rep who says they will transfer me. Transfers me right back to the same exact place, I punch in all the info again, hold, and get disconnected.


It's odd, but I had the exact opposite experience. I called the number I posted in the other thread, entered my SS# (because I didn't have the card with me) and was transferred directly to someone who answered all of my questions and was able to solve my problem. Did you call that number? They were very helpful.
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MemberSince99
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Postby MemberSince99 » Fri May 16, 2014 11:16 am

Yep I called both the number you posted yesterday and the number on the back of the card. Same experience.


It gets better yet - they just emailed me asking to "Share your feedback about your recent Barclaycard Arrival experience". Oh I am, believe you me, I am....though probably not in ways you would prefer. That one brought an even harder laugh. If these guys were comedians they'd be funny as hell, as a credit card company it's kind of more of a comic tragedy....


I just have nothing more to add this really says it all.



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