Email from Capital One

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
18 posts
MemberSince99
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Postby MemberSince99 » Fri Jan 17, 2014 7:02 pm

At least they didn't tell you "We regret to inform you that your card is not eligible for customer initiated credit line increases. Capital One is a conservative lender and we appreciate your business. Now please assume an anatomically incorrect position and have a wonderful day."


CC Deville
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Postby CC Deville » Fri Jan 17, 2014 8:25 pm

chas0039 wrote:This is Capital One. It is easy to change the card design to anything you want that will pass their rules. My card is all black, looks great.


I might have to try that. I see the link when I log in to change the card design. Black is about the only colour that would work because mine is a MasterCard and I hate how with the you-choose-your-own-design cards they have a black ring around the MasterCard logo for lighter background colours.

chas0039
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Postby chas0039 » Sat Jan 18, 2014 6:39 am

With a black background, they use the standard red and yellow logo.

thom02099
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Postby thom02099 » Sat Jan 18, 2014 12:25 pm

vjane89 wrote:I currently have a CapitalOne Platinum No Hassle Rewards Mastercard with a credit limit of about $2,500. I think the rewards are only 1% back on all purchases.

They recently received an email from Capital One offering to switch my card over to the Quicksilver One with 1.5% back on all purchases. They state that I do not need to reapply and my credit won't be affected.

Should I do this? Are there any drawbacks to switching my card?

Thanks in advance for the help


I, for one, think that Capital One uses somewhat deceptive practices with their offerings and their adverts for Quicksilver. It appears that the Quicksilver Rewards card (notice the lack of "One" in the name) is a Visa Signature card, requires excellent credit by their definition, and has no annual fee. The Quicksilverone Rewards, however, is a MasterCard, requires average to good credit, and has an annual fee of $39. In the credit card world, this appears to be the complete opposite of what nearly all other card issuers do -- charge an AF for their "better" cards.

Of the 2 cards, the Quicksilver is clearly the superior card to the Quicksilverone, but their adverts would lead one to possibly believe the opposite. While both cards look to be among the better cards from Cap One, if you do PC, make sure it's to the one you truly want. Without AF=Visa. With AF=MasterCard I'd include this in any discussion you have with them to make sure you get the card that you want.
Retired, and in the process of retiring cards!
EQ = 850 EX=849 TU = 850 as of 07/2017

chas0039
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Postby chas0039 » Sat Jan 18, 2014 5:21 pm

Just so the record is staight, my Quicksilver card is a World MasterCard.

CC Deville
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Postby CC Deville » Sat Jan 18, 2014 6:00 pm

Yes, for new customers the Quicksilver One has the annual fee; however, since Capital One has approached OP to upgrade from a No Hassle Rewards card, it will not come with an annual fee.

MemberSince99
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Postby MemberSince99 » Sat Jan 18, 2014 6:11 pm

OP on the phone to a Cap One script reader: So if I accept this offer will I have to pay the annual fee?
CSR: Well sir I thank you for that question and for choosing Capital One, a conservative lender. An annual fee is the amount that you pay every year for a credit card. It is typically charged on the statement to begin the new year. You can simply make the payment online, send it in through the mail, or call us and we will be happy to assist you in making your payment at any time.
OP: No I'm asking you will MY new card have an annual fee I will have to pay?
CSR: Thank you for that sir. As I stated you make payments when an amount posts to your credit card account. Payments can be made at any time once the debit is posted to your account and may take up to 7 to 10 business days to process from your bank. If you need the funds available sooner you may call us and ask us to restore your available credit.
OP: Why can't I make you understand what I'm asking you! Would you please stop reading from that damn script and listen to me?
CSR: I'm very sorry sir please restate your question so that I may help you?
OP: Will I be charged an annual fee if I accept the offer that you have sent me for this card?
CSR: Offers for cards are periodically mailed to qualifying customers. Capital One is a conservative lender who values your business and so when we see that a good customer is qualified for an upgrade we may mail them an offer which they may accept. If you accept the offer we will then mail your new card to you within 7 to 10 business days and you should then destroy the current card in any way you see fit and activate the new card online, which will then allow it to be used for all transactions and begin earning you rewards. Did this answer your question sir and would you mind answering a brief survey at the end of this conversation?
OP: AHHHHHHHHHHHHHHH just shoot me now this is futile! (Click)

chas0039
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Postby chas0039 » Sun Jan 19, 2014 8:42 pm

Woof! That is painful. Time for an email?



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