- Centurion Member
- Posts: 4913
- Joined: Sun May 20, 2012 4:35 pm
- Location: WI
I'm afraid I don't have much good advice for you though I'm sorry to hear of this. The one time I used my debit mastercard and got flat out screwed, as in nothing for my money at all and only the run around to show for it, I disputed the charge with my bank. They then claimed that by mastercard's rules, all the merchant had to do was say they were willing to work with me to resolve the dispute and they could do nothing to help me, and they claimed the merchant said they were willing to work with me hence their hands were tied. I told them I had no way to contact the thieves I mean sellers except email, to which I only got automated responses requesting I buy something else from them and that any day now they would resolve my issue. It's like free beer - it's always tomorrow, they of course never did and I knew they wouldn't even then. So I asked the bank could they please provide me with a contact number of the thieves so I could contact them and "work with them" since I had no way to get ahold of them, and the bank said no they had to respect the privacy of the thieves. I asked the obvious question so what if they never contact me and do nothing (which is what happened) and they said call us back. I said what will you do then, ask them again if they are willing to work with me, hear yes, and do nothing until I run out of the dispute window? No real answer to that, but that's pretty much the game there.
If that's really true and not just some BS my bank was telling me to help the crooks shaft me, and mastercard has the same rules in effect, I don't imagine you'll get far. In that case, if the bank tells you too bad so sad but in nicer terms, you may have to hire a lawyer and sue the contractor in question, or depending on the situation, file a suit in small claims court against them.
That has a better chance of success. Try the mastercard route first, then resort to court if that gets you nowhere.