Visa Signature a Security Measure?

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
9 posts
samhradh
Centurion Member
Centurion Member
 
Posts: 388
Joined: Thu Nov 21, 2013 1:13 pm
Location: United States

Visa Signature a Security Measure?

Postby samhradh » Mon Nov 25, 2013 3:40 pm

I've had a Citi Forward for three years and been a card holder in good standing. In the meantime, I've opened other cards. My second to last card, the Chase Freedom, arrived with Visa Signature status.

So of course I started thinking: how do I get this status on my Forward? No, I don't need it. Yes, I am vain enough to think it makes my card look special. :cool:

Decided to call Citi today and ask about "Upgrading my Forward to Visa Signature status because the last card I got from someone else arrived with it and I read it offers better benefits." The CS rep did the upgrade immediately and without asking any questions or doing a credit inquiry. Then she proceeded to tell me being Signature wasn't really going to be any better than my current card because I "Already have (names a laundry list of benefits) and the Signature designation is merely an added security measure."

What!? Here I was thinking Signature was a sign that I am a super special human being with good credit and the necessary ego to show my wonderfulness to the world. Plus that I can get cool benefits I'll likely never use. (Visa Signature Benefits thread on this forum).

I didn't question the CS about her statements as I had already gotten what I'd asked for and didn't see the point in spending more time on the phone. I'm curious if anyone here can elaborate on Signature merely being an added security measure or has thoughts on what having Signature status means?
Citi Forward ($10.1K), AmEx Blue Cash Everyday ($30K), Chase Freedom ($12.4K), Discover it ($5.5K), Barclaycard Arrival ($12.5K), L.L. Bean Visa ($5K). FICO 806 (TU), 812 (EQ), 806 (EX).


CC Deville
Centurion Member
Centurion Member
 
Posts: 1077
Joined: Thu Aug 04, 2011 7:07 pm
Location: Phoenix

Postby CC Deville » Mon Nov 25, 2013 5:04 pm

I have never heard of Signature being an added security benefit....

Signature adds concierge and some other added benefits. More importantly it benefits Citibank because now they will get a slightly higher swipe fee when you use your Signature over the swipe fee they got as a Platinum level card.

I am surprised they didn't change your account number...I am betting that your Visa starts 4128; usually Citibank Visa Signatures start 4147. I just had them upgrade my Dividend World MasterCard to a World Elite and they had to change the number.

samhradh
Centurion Member
Centurion Member
 
Posts: 388
Joined: Thu Nov 21, 2013 1:13 pm
Location: United States

Postby samhradh » Mon Nov 25, 2013 6:33 pm

CC Deville wrote:I am surprised they didn't change your account number...I am betting that your Visa starts 4128; usually Citibank Visa Signatures start 4147. I just had them upgrade my Dividend World MasterCard to a World Elite and they had to change the number.


You are correct. My Visa Signature starts 4147 while my Forward is 4128. I'm a little perplexed by the conversation I had with the CS rep. I guess the only thing to do now is wait and see what this new card looks like? If the numbers have changed it will be a pain when paying for things online using saved account information.
Citi Forward ($10.1K), AmEx Blue Cash Everyday ($30K), Chase Freedom ($12.4K), Discover it ($5.5K), Barclaycard Arrival ($12.5K), L.L. Bean Visa ($5K). FICO 806 (TU), 812 (EQ), 806 (EX).

CC Deville
Centurion Member
Centurion Member
 
Posts: 1077
Joined: Thu Aug 04, 2011 7:07 pm
Location: Phoenix

Postby CC Deville » Mon Nov 25, 2013 7:24 pm

Yeah that sounded like a weird conversation. I stopped calling Citibank a while back. Now I go on Twitter and ask them to call me; this way I know I will get an American rep who is the cream of the crop enough to have lucked out by getting a social networking gig instead of just being a phone monkey.

I had them call me on Friday for my upgrade. From what I have read everywhere else Citibank requires a 45 day waiting period for changes to the account but mine was instant (World to World Elite). Right after I got off the phone with the rep I logged on to my account and sure as sh*t they were showing the new account number and my old account number below indicating that once my new card is received that the old account number would disappear. Sounds like the same happened for you since they didn't make you wait 45 days.

Yes, it will be a pain having to update all of the merchants that you have automatic billing with. Visa does have a program that will alert the merchants that there has been an account number change (when the merchant hits your old number Visa may send them the new account number) but it is best not to rely on that especially since you may have a new expiry date and CVV number.

takeshi
Centurion Member
Centurion Member
 
Posts: 1741
Joined: Wed Jun 05, 2013 3:12 pm
Location: US

Postby takeshi » Tue Nov 26, 2013 8:04 am

samhradh wrote:The CS rep did the upgrade immediately and without asking any questions or doing a credit inquiry. Then she proceeded to tell me being Signature wasn't really going to be any better than my current card because I "Already have (names a laundry list of benefits) and the Signature designation is merely an added security measure."

Always consider the source. CSR's vary at every company and they're not all experts on all topics related to their product(s). Without hearing the actual discussion and relying on your curt paraphrasing I'm guessing she meant "considering the benefits you had, you're only effectively gaining some security features (probably through benefits) with Signature" versus "Signature's only benefit is added security".

You can read up on Signature on the Visa site directly rather than relying on others.
http://usa.visa.com/personal/visa-signature/benefits/index.jsp

samhradh
Centurion Member
Centurion Member
 
Posts: 388
Joined: Thu Nov 21, 2013 1:13 pm
Location: United States

Postby samhradh » Tue Nov 26, 2013 5:09 pm

I think it was a little bit of both. Not a big deal, it just was a tad confusing. I gave her a second chance to elaborate on what it meant but she stuck to the security measure statement. Bigger fish to fry.
Citi Forward ($10.1K), AmEx Blue Cash Everyday ($30K), Chase Freedom ($12.4K), Discover it ($5.5K), Barclaycard Arrival ($12.5K), L.L. Bean Visa ($5K). FICO 806 (TU), 812 (EQ), 806 (EX).

tyler45150
 
Posts: 1
Joined: Tue Nov 26, 2013 8:19 pm
Location: Cincinnati, Ohio

Postby tyler45150 » Tue Nov 26, 2013 8:20 pm

I just did the same thing...Basically all they will do is send you an envelope requesting a signature that you mail back and it is imprinted on the card...I just pitched it and I am going to call them again tomorrow.

samhradh
Centurion Member
Centurion Member
 
Posts: 388
Joined: Thu Nov 21, 2013 1:13 pm
Location: United States

Postby samhradh » Wed Nov 27, 2013 1:34 pm

tyler45150 wrote:I just did the same thing...Basically all they will do is send you an envelope requesting a signature that you mail back and it is imprinted on the card...I just pitched it and I am going to call them again tomorrow.


So the CS rep misunderstood/I didn't clarify what I wanted? Tempted to call today and clear it up.
Citi Forward ($10.1K), AmEx Blue Cash Everyday ($30K), Chase Freedom ($12.4K), Discover it ($5.5K), Barclaycard Arrival ($12.5K), L.L. Bean Visa ($5K). FICO 806 (TU), 812 (EQ), 806 (EX).

samhradh
Centurion Member
Centurion Member
 
Posts: 388
Joined: Thu Nov 21, 2013 1:13 pm
Location: United States

Postby samhradh » Sat Nov 30, 2013 7:52 pm

Received my new card today. It has the same number and CSC as my old one but it now has Visa Signature printed on it. So I lucked out, I guess!
Citi Forward ($10.1K), AmEx Blue Cash Everyday ($30K), Chase Freedom ($12.4K), Discover it ($5.5K), Barclaycard Arrival ($12.5K), L.L. Bean Visa ($5K). FICO 806 (TU), 812 (EQ), 806 (EX).



Return to “Visa & MasterCard”

Who is online

Users browsing this forum: No registered users and 3 guests