What's so great about Chase?

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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JeffM
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What's so great about Chase?

Postby JeffM » Mon Sep 02, 2013 7:14 am

Pardon my ignorance, I'm just building my credit and don't know as much about some of the banks like you all do.

I see Chase being talked about a lot on these forums and I'm trying to figure out what differentiates them from some other cards?

The 5% cash back on select categories is good but that's pretty much the same as the Discover IT. The $100 cash back bonus for opening is nice but I've seen similar offers from other companies. And from what I can tell, they do charge for Foreign Transaction Fees.

What am I missing? Are they really generous with Credit Limits and subsequent increases than other banks?


Robrus1
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Postby Robrus1 » Mon Sep 02, 2013 7:47 am

They just have a great line of credit cards, both personal and business, with good sign up bonuses. Good credit lines, yes, but also good rewards and they're fast gaining a reputation for great customer service.
Amex Platinum
Amex BCP 21K
Amex SPG 5K
Barclaycard Arrival Plus WEMC 5K
Chase Sapphire Preferred 23.5K
Credit Union 10K
Discover IT 7.75K

Nash
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Postby Nash » Mon Sep 02, 2013 8:57 am

I would have to agree with Robrus1. I've always had great interaction with them, and their rewards program, in my opinion, is much better than Discover. I feel like there are more options, and if I want the cash, I don't have to wait until I earn $50 in rewards.
Arsenal:
Discover it [3/12, $2,500]
Amex BCE [5/13, $25,000, bd 9/12]
Chase Freedom [1/13, $5,500]
SunTrust Cash Rewards [4/14, $7,000]
Bank of America Travel Rewards [9/15, $6,000]

randeman
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Postby randeman » Mon Sep 02, 2013 12:07 pm

Robrus1 wrote:They just have a great line of credit cards, both personal and business, with good sign up bonuses. Good credit lines, yes, but also good rewards and they're fast gaining a reputation for great customer service.


+1

And an extra thumbs up for the customer service.
Cards and Credit lines Acquired:

Escape by Discover (7.75K), Barclay Holland America Visa (7K), Macy's store card (7K), Bloomingdale's store card (2.6K), Citi Custom Credit Line (3.5K), PayPal Smart Connect credit line (2.7K), Chase Freedom Visa (5K), Chase United MileagePlus Visa (5K), Chase Sapphire Preferred Visa (6K), Amazon store card (2.2K), Lord & Taylor store card (550), Nordstrom store card (1500), Gold Delta SkyMiles from American Express (3K), Discover It (6.5K), PayPal Credit Line (1K).

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Terry
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Postby Terry » Mon Sep 02, 2013 12:45 pm

JeffM wrote:Pardon my ignorance, I'm just building my credit and don't know as much about some of the banks like you all do.

I see Chase being talked about a lot on these forums and I'm trying to figure out what differentiates them from some other cards?

The 5% cash back on select categories is good but that's pretty much the same as the Discover IT. The $100 cash back bonus for opening is nice but I've seen similar offers from other companies. And from what I can tell, they do charge for Foreign Transaction Fees.

What am I missing? Are they really generous with Credit Limits and subsequent increases than other banks?



Chase has been very generous with CLI's since I have been with them. My payment history and high credit score has certainly motivated them to compete for my business. Also, their customer services is excellent.
AMEX Green Card - NPSL [Member Since 1995] ;)
AMEX Everyday Card ($25,000) 6/14 Backdated to 1995 - For 20% Extra Points Benefit
Chase Freedom Visa Signature ($17,000) - For 5% rotating categories
Citi ThankYou Preferred Visa Signature ($16,000) - 2% dining
Discover IT Humane Society Design ($16,500) - For 5% rotating categories
Firestone ($2,600) - For 0% financing
Home Depot ($10,000) - For 0% financing
JCPenney Credit Card ($7,000) - For special discounts
Sam's Club MasterCard - ($20,000) - 5% off gas at any fuel pump
Wells Fargo Personal Line of Credit - ($15,000)

FICO's - 767 EX, 778 EQ, 790 TU [02/2015]

JeffM
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Postby JeffM » Mon Sep 02, 2013 1:05 pm

What kind of stuff do you call Chase for? I think I only called Wells Fargo for a CLI. I can't think of too many things I'd call a credit card company for - disputing charges, product changes, CLIs...anything else?

Robrus1
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Postby Robrus1 » Mon Sep 02, 2013 3:06 pm

JeffM wrote:What kind of stuff do you call Chase for? I think I only called Wells Fargo for a CLI. I can't think of too many things I'd call a credit card company for - disputing charges, product changes, CLIs...anything else?


Travel notifications would be another example, and depending on what kind of card you have, there can be other reasons. I'll give you an example from my experiences. The Chase fraud department is great. A few months ago they texted me and asked me if I made two large purchases in CA and to text back 1 for yes and 2 for no. I sent a 2 and a minute later I got a call from them and advised them that I did not make those two purchases, I was in posession of my card, and I wasn't even in the state where those transactions took place. Combined the purchases were about $1600. They told me not to worry, they removed the charges, and I had a new card sent to me and it was on my doorstep the next day. That's good CS.

I left my phone on a plane going from UK to France in July. I called AmEx Global Assist because I couldn't get in touch with anyone at this small airline and AmEx spent the next several days tracking down my phone leaving me with more free time to enjoy my trip. Depending on the benefits your particular card has, there could be many more reasons why you'd call. You could have concierge requests, roadside assistance, purchase protection, extended warranty, etc.
Amex Platinum
Amex BCP 21K
Amex SPG 5K
Barclaycard Arrival Plus WEMC 5K
Chase Sapphire Preferred 23.5K
Credit Union 10K
Discover IT 7.75K

whit
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Postby whit » Mon Sep 02, 2013 3:58 pm

JeffM wrote:What kind of stuff do you call Chase for? I think I only called Wells Fargo for a CLI. I can't think of too many things I'd call a credit card company for - disputing charges, product changes, CLIs...anything else?


Besides what's been mentioned in terms of travel advisory and fraud alerts/monitoring..

They are good for anything you can think of credit wise, especially when you go into the branch to talk to a competent person (same goes for when you call) but that's natural with any company (there's always one dummy at least)

So lets say you want to change your credit card into another one, but don't care if you close then open that other one (to get the bonus, they always have good opening bonus)

so you go into chase to inquire about that, they help you apply for the new one but its only giving you a credit limit of 25k but you had a 50k limit on the other card you're going to close

Maybe it has to do with the fact that you opened that card years ago and the lending qualifications were more lenient back then. Maybe your income hasn't risen much or worse, fell, with inflation playing into the situation

Maybe you took on a new mortgage that made your debt to income ratio change

Whatever it is, you can't get 50k but you like it, you only spend 3k so you don't really need it but its great for utilization plus there's the whole principal of the matter

You tell the bank rep, no, I want 50k

They call the credit card specialist (less of a headache for you)

They say you can combine the credit lines, but won't give you 50k but some 45.6k and it would need to do a hard pull on your credit report

You're insistent and lucky to have a rep who would not take a no and try to find creative ways, escalates the matter and you walk away with

A new credit card that can still earn the bonus, 50k credit limit line and no hard pull.

Just one of many good stories with Chase, I'm sure there are ones to match how annoying they can be too.

**real story, names left out, figures real and this is an alternative to product change as it was a grandfathered united mileage card & the explorer one

SClay
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Postby SClay » Mon Sep 02, 2013 5:00 pm

In my opinion what makes them great is their rewards programs. Their amazon card, freedom card, and Southwest card all offer very stellar rewards. And they're also pretty generous with CLI's.
Capital One Secured AU | $1851 | 10/2013
Capital One Journey | $1000 | 03/03/2016
American Express Delta Gold | Denied | 03/13/2016
Citi Bank Double Cash | $1000 | 03/13/2016
Chase Amazon Visa | Pending | 03/13/2016

TheLethargicAge
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Postby TheLethargicAge » Mon Sep 02, 2013 8:19 pm

Great rewards programs (not just on their credit cards but on some of their other products as well, such as lower interest rates on car loans or cashback on your mortgage if you have your checking account with them)

Great customer service--way more customer friendly than BofA or WF
Blue Cash Preferred ($24K), Costco TrueEarnings ($8K), Better Balance Rewards ($6K), CashForward ($15K), Sallie Mae Rewards ($10K), Quicksilver ($17K), AARP Rewards ($15K), Freedom ($15K), Double Cash ($16.5K), It ($28.5K), Fidelity Investment Rewards ($18K), Cash+ ($11K)



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