CSP Price Protection disappointment!

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
4 posts
papelet
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Location: Jersey City, NJ

CSP Price Protection disappointment!

Postby papelet » Tue Aug 27, 2013 11:02 pm

Hello Guys,

Some of you may know about this topic way more than me and probably more than the customer service girl that took care of me (probably not her fault but poor training)

So about a month and 3 weeks ago I purchased a Nexus 4 Android phone from the Google Play Store for $349.00 and just today I went to the same site just to find out the phone its advertised for $249! I was like: What? My CSP just got me $100 back!
Well, it didn't happen. What a disappointment, what a hassle!

-I thought, after providing all the information, they would do all the work for their member. Right?:
**within 90 days of purchase
**fully charged on card
**notify them within 10 days of advertisement
**Item description, where to find it, transaction date, post date, amount paid
**Identical item NOT from a auction website.
**etc, etc, etc

Nop! I thought she was filling up the claim for me but after all that she just offered to e-mail me the form so I can do it myself, Oh and send all the information below.

-24 minutes conversation and I gave up because they wanted a hard copy of the website, a copy of my statement, the original receipt with the last 4 of my CC and some other stuff I can't remember because I stopped paying attention.

-They should take a look at Citi's Price Rewind program, that is hassle free price protection.

I'm actually regretting opening a checking account with them and the Freedom I just received in the mail a month ago...

Sorry about the rant but I had to let it out.

Thanks!
[B]Cards:
1st. Express NEXT --------------$1,990
2nd.Cap1 Platinum MC ---------$3,250
3rd. Discover IT -------------------$5,600
4th. CSP Visa Signature --------$13,000
5th. Citi TY Pref World MC ------$5,900
6th. Freedom Visa Signature ---$7,900
7th. Amex Blue Cash Everyday-$18,000
8th. Barclays Arrival+ WEMC---$13,000


whit
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Posts: 508
Joined: Tue Aug 13, 2013 10:04 pm
Location: ca

Postby whit » Tue Aug 27, 2013 11:15 pm

I know that call probably made it a major turn off to call back but..it sounds like the rep wasn't very helpful, did you want to try and call again?

better yet if you find a chase branch near you, go in and ask the banker or manager to help, dangle the idea of you opening an account in front of them like a carrot and have them take care of the claim

it might be less painful and of a hassle for you

TheLethargicAge
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Posts: 322
Joined: Tue Oct 16, 2012 11:20 pm
Location: Miami, Cuba

Postby TheLethargicAge » Wed Aug 28, 2013 2:04 pm

I've always had the impression that most of the "benefits" Visa Signature cards offer are a hassle to actually take advantage of.
Blue Cash Preferred ($24K), Costco TrueEarnings ($8K), Better Balance Rewards ($6K), CashForward ($15K), Sallie Mae Rewards ($10K), Quicksilver ($17K), AARP Rewards ($15K), Freedom ($15K), Double Cash ($16.5K), It ($28.5K), Fidelity Investment Rewards ($18K), Cash+ ($11K)

lexrj
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Posts: 169
Joined: Fri Sep 14, 2012 12:59 pm
Location: San Diego

Postby lexrj » Wed Aug 28, 2013 9:39 pm

TheLethargicAge wrote:I've always had the impression that most of the "benefits" Visa Signature cards offer are a hassle to actually take advantage of.


+1 - it's all bs, that's why they all offer.
---------------------------------------
Current in my Wallet
Amex BCP - 25K (02/12)
Barclaycard Arrival WMC - 15K (10/13)

Future
US Bank Cash +

Socks drawer
Crap One Quicksilver - 1.7K (04/11)
CSP - 15K (03/13)

Scores
FICO EX 772 / TU 765 / EQ 762 - (09/14)
AAoA 2.1



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