- Green Member
- Posts: 14
- Joined: Thu Jul 04, 2013 4:54 pm
- Location: City of angels
Ok so i just got off the phone with various capital ones representatives, all which gave me different answers. When i first signed up for my venture card (the 10k miles bonus points sounded attractive) only way to receive them was to spend 1k within the first 3 months, ok no problem, i did that. A couple of months pass and still i do not see the 10k points in my account. So i finally decide to call, i speak to one representative (sounds foreign) after me explaining my situation connects me to the "rewards department" which then i explain my situation to her. She then says "i see here that you have upgraded your account, so you're no longer eligible for those 10k miles". I then ask her why was i upgraded, i never gave the authorization for this. She proceeds to just say "i'm sorry about this, all i can do is give you 1500 miles" (by this time i'm losing my cool) so naturally i pick up my tone a bit, i then tell her if i was really upgraded the 1500 miles will rend me useless since the upgrade i was offered was a cash back card (which i refused a few days earlier). Which again she proceeds to say "im sorry i don't know what i can do for you". So i calmly say, "thank you for nothing and hang up.
I think to myself ok, not lets check when this change was made, i proceed to call again in hopes of a different representative, which i explain the situation to. He easily looks into it and say, no i don't see an upgrade here, so i ask him why i was told by one of his colleagues that i had an upgrade done. Now i don't know what to believe, is Cap one really trying to weasel me out of my miles?
And after this who situation the question i have (since it looks that i won't be seeing those miles) should i do the upgrade from my ventureone card, to this new quicksilver card they are offering me to upgrade to?