MemberSince99 wrote:And yeah it's great to call someone in the US who has a clue and can help you, isn't it?
^ This x10000000000 ^
I gave up on BoA because of stupid customer reps from over seas. took me 14 calls (yes, fourteen) and 4 weeks to get my World Points MasterCard (now discontinued) converted to a Cash Rewards MasterCard.
-at least 2 reps said the card i wanted does not exist, even though the app for it is on their website in plain sight.
-one rep tried to get the card converted to a cash rewards card that was discontinued a year ago. took 1 week for them to figure out the mistake and call me.
-1 rep said that converting credit cards is not possible and that i have to reapply and open a new account.
-the others kept screwing something up in their system causing the request to be denied for no reason until 1 person eventually got it right.
eventually i stopped using my BoA card for other customer rep screw ups. i didn't close the card because it is actually a good card and the interest is 7.9% FIXED APR. cards like this will never be offered again. going to hang on to this as long as i can
i did a product conversion with chase too. converted a chase slate to a chase freedom. took only 1 call, the card was in my mail box 3 days later.