Phone Dropped Call During Application Process - Question Inside

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
5 posts
Dylan1982
Centurion Member
Centurion Member
 
Posts: 323
Joined: Tue Mar 06, 2012 12:15 am
Location: Chicago

Phone Dropped Call During Application Process - Question Inside

Postby Dylan1982 » Fri Jun 29, 2012 11:41 am

As you can see from my other thread, I just got approved for the Citi Thank You Preferred card. I also decided to apply for the Citi Diamond Card.

I was on the phone, I did every single final step, the last instructions from the automated voice recording was " hit 1 to submit your application" I hit 1. "Please wait while we process your application" as soon as I heard that 3 seconds later my phone had dropped the call :mad: :mad: :mad:

So now what do I do? Did my application get submitted? Did I get approved? Who can I call and talk to about this?
Chase Freedom - $12,500 (2/2013)
GM Card - $7,700 (7/2002)
CitiBank (Thank You Preferred) - $6,400 (6/2012)
CitiBank (Diamond Preferred) - $4,600 (6/2012)
Rogers & Hollands - $3,300 (3/2006)
Target REDcard - $3,000 (11/2014)
BestBuy - $1,600 (9/2003)
Discount Tires - $1,000 (2/2004)
Kohl's - $300 (4/2012)


Dylan1982
Centurion Member
Centurion Member
 
Posts: 323
Joined: Tue Mar 06, 2012 12:15 am
Location: Chicago

Postby Dylan1982 » Fri Jun 29, 2012 12:14 pm

Ok so I called CitiBank's application approval number, gave them my invitation number for my Diamond card and the automated message says that I am approved. It says to talk to a CSR press 1. I hit 1, talk to the CSR and she says yes you're approved... For the Thank You Preferred card??????

Wait, whay?? Yes I submitted my application for the Thank You Preferred card and got approved, but using my invitation number for the Diamond Preferred card it's pulling up my Thank You card. The CSR told me to wait 24 hrs to see if my application went through. My inviation is only good till June 30th (tomorrow)

So why can't anyone find this application? called the number using my inviation on the Diamond card and it says I'm approved, but the CSR says its for the Thank You card that has a totally different inviation number..

I'm confussed, I do not want to loss this offer. And I do not want to do another application and have to pull another hard inquiry on my credit score

Can someone PLEASE help me???
Chase Freedom - $12,500 (2/2013)
GM Card - $7,700 (7/2002)
CitiBank (Thank You Preferred) - $6,400 (6/2012)
CitiBank (Diamond Preferred) - $4,600 (6/2012)
Rogers & Hollands - $3,300 (3/2006)
Target REDcard - $3,000 (11/2014)
BestBuy - $1,600 (9/2003)
Discount Tires - $1,000 (2/2004)
Kohl's - $300 (4/2012)

Ratfacedudeguy
Centurion Member
Centurion Member
 
Posts: 362
Joined: Wed May 30, 2012 8:10 pm
Location: Baltimore

Postby Ratfacedudeguy » Fri Jun 29, 2012 1:25 pm

I don't know what to tell you man. It seems like a very sticky situation, and I'm surprised that the CSR couldn't even pull up the other application. I guess waiting the 24 hours is really all you can do at this point. You'll still be within the deadline of the offer so you should be good to go. If it helps alleviate some concerns, I have the Diamond Preferred card and I'm not too impressed with it. It doesn't earn any rewards in the traditional sense (only Extra Cash which allows you to buy gift cards at a discount), but if a concierge service and entertainment benefits are important to you I suppose it could be a good fit. Other than that it's pretty much just a run of the mill credit card. After I pay off my balance that I got with the 0% promo apr I don't see myself making much use of this card.
Amex Green - NPSL - 05/12
Amex Zync - NPSL - 06/12
Discover it - $7750 - 11/12
Chase Sapphire Preferred Visa Signature - $5000 - 11/12
SECU Platinum Visa - $5000 - 08/08
Bank of America Cash Rewards Platinum Plus Visa - $3000 - 06/08
Citi Diamond Preferred Mastercard - $3000 - 05/12
GECRB Old Navy Visa - $2500 - 11/12
Chase Amazon Visa - $2000 - 11/12
Chase Freedom Visa - $2000 - 07/12
Citi Thank You Visa - $1000 - 06/12
Amex Blue Cash Everyday - $1000 - 01/13

Dylan1982
Centurion Member
Centurion Member
 
Posts: 323
Joined: Tue Mar 06, 2012 12:15 am
Location: Chicago

Postby Dylan1982 » Fri Jun 29, 2012 2:43 pm

Ok I called and talk to another CSR, she said with my SS#, there was only the 1 application submitted. So I went online and completed the application.

I got instant approval for the Diamond Preferred card.

CL of $4,600

Here are the details on the card with my invitation:

0% APR on new purchases for 18 mos.
0% APR on new BT for 18 mos. (3% BT fee)
Chase Freedom - $12,500 (2/2013)
GM Card - $7,700 (7/2002)
CitiBank (Thank You Preferred) - $6,400 (6/2012)
CitiBank (Diamond Preferred) - $4,600 (6/2012)
Rogers & Hollands - $3,300 (3/2006)
Target REDcard - $3,000 (11/2014)
BestBuy - $1,600 (9/2003)
Discount Tires - $1,000 (2/2004)
Kohl's - $300 (4/2012)

CC Deville
Centurion Member
Centurion Member
 
Posts: 1075
Joined: Thu Aug 04, 2011 7:07 pm
Location: Phoenix

Postby CC Deville » Fri Jun 29, 2012 4:10 pm

Dylan1982 wrote:Ok I called and talk to another CSR, she said with my SS#, there was only the 1 application submitted. So I went online and completed the application.

I got instant approval for the Diamond Preferred card.

CL of $4,600

Here are the details on the card with my invitation:

0% APR on new purchases for 18 mos.
0% APR on new BT for 18 mos. (3% BT fee)


Congrats on your approvals!



Return to “Visa & MasterCard”

Who is online

Users browsing this forum: No registered users and 0 guests