m20e3087 wrote:Called them this morning, and the manger doesn't know how to upgrade. Called again the guy said I am not eligible. Call MasterCard directly, they said the same thing. He said I need to upgrade to a whole new card. By the way do you happen to remember the name of the manager you spoke to. Also is there fee with Elite card? They were offering Elite cards with fees.
Oh geez. Typical. See, that is similar to my experience in that all I wanted was that stupid EMV chip but my World wasn't eligible. Only World Elite so I put in for the upgrade. So, only certain cards are eligible for the EMV chip and apparently only certain cards are eligible for World Elite.
I know they offer the following cards as World Elite: Dividend, AAdvantage, Cash Returns, Thank You.
So the Account Manager wouldn't allow a PC change to a Thank You card so that you could get World Elite? Citibank likes to blame CARD ACT on not being able to do things anymore. It used to be that you could call Citibank and they would change your account to a different program and even from Visa to MasterCard and vice versa. Now they say "oh due to Card Act we can longer do that." Pure BS.
Sorry it didn't work out for you.