How to contact VISA customer service?

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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someone3
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How to contact VISA customer service?

Postby someone3 » Sat Apr 21, 2012 5:37 am

Dear all,

When trying to make a payment on paypal via visa I keep getting an error that card issuer denied the payment. I checked three times that all details are entered correctly so expiration date hasn't passed yet. I contacted paypal and they told me they cannot do anything about it but I should contact the bank where I own personal account. I have done this but they are ignoring me. Since it is urgent and I need to use credit card immediately, I have no choice left but to contact visa directly. I think they accidently, without even asking me, either denied or blocked, or temporary suspended cc number for no reason. I have to let them know to unblock it so I can use it again. Have already tried on the following email address: askvisausa@visa.com.

But they are ignoring me. My question is: Where via either email address message or instant online messenger (web) can I contact visa, other than this email address? I think they should have support available 24/7 but I cannot find where to contact them. Note that Im NOT asking about a phone number - only via email or messenger.


jeffysdad
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Postby jeffysdad » Sat Apr 21, 2012 1:50 pm

This really sounds like a matter for the issuing bank to handle, not Visa. Have you tried calling the phone number on the back of your card? I think this is something you need to deal with by phone, not online.
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someone3
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Postby someone3 » Sat Apr 21, 2012 2:08 pm

jeffysdad thank you for reply but I cannot yet help myself with it. As I said no phone call can be used. Only either instant website messenger or email address. It is urgent because i need to pay via credit card for few subjects otherwise I will be in huge troubles. I have no idea why do they even block / deny credit cards. This is causing (at least to me it does) giant problems.

Also if you know how to contact Capital One Bank then please let me know (NO phone!). I have submitted the message to them several times but they are ignoring me, even if I stated that almost my life depends on it. If I don't pay for room rent, I need to leave and I have nowhere to go.

CC Deville
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Postby CC Deville » Sat Apr 21, 2012 3:00 pm

Visa would simply contact your bank (or the bank of the victim that you are attempting to victimize) to ask them if they will approve the transaction. Perhaps the bank feels that your attempted purchase is suspicious and that is why they are blocking it. Or you (or your victim) have (has) been issued a new account number due to the recent compromise and you have not received it yet.

You could also try their Twitter page (if they have one but I am sure they do) and maybe someone there can help you.

Overall, I have to say this entire situation is suspicious. It would appear that English might not be your first language; you have contacted the bank and Visa and nobody will help you and to top it off you only want to contact Visa or the bank by email. Most banks are not going to ignore their true cardholder and unless you are on a cruise ship with no phone service, most banks would want and expect a phone call. Very suspicious and it raises red flags that perhaps you are from a different (African maybe?) country attempting credit card fraud on a US credit card.

Bravo I say. Because the more foreign fraudsters we have the better chance we have for finally getting EMV Chip technology.

someone3
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Postby someone3 » Sat Apr 21, 2012 6:29 pm

CC Deville I respect your opinion but try to put yourself in my place; if someone accused you by iniquity, would you like it? I'm sure you wouldn't. I know you didn't call me a "fraud" directly but trying to insult me like that won't help anyhow getting me in touch to the visa assistant to ask what's going on.

I can prove to the appropriate person any detail needed so I can show the identity is ok. Furthermore - I have verified account on paypal so identity has already been approved. The seller received on the same account payments just fine so there is no problem about that. Also I don't know what made you think English isn't the first language but I would love to know which part of which sentence.

However I am still looking for a visa contact location. Still no reply from them and i must use it as soon as possible...

JCarter
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Postby JCarter » Tue Apr 24, 2012 12:07 am

someone3 wrote:CC Deville I respect your opinion but try to put yourself in my place; if someone accused you by iniquity, would you like it? I'm sure you wouldn't. I know you didn't call me a "fraud" directly but trying to insult me like that won't help anyhow getting me in touch to the visa assistant to ask what's going on.

I can prove to the appropriate person any detail needed so I can show the identity is ok. Furthermore - I have verified account on paypal so identity has already been approved. The seller received on the same account payments just fine so there is no problem about that. Also I don't know what made you think English isn't the first language but I would love to know which part of which sentence.

However I am still looking for a visa contact location. Still no reply from them and i must use it as soon as possible...


There is no way that you will be able to pass Capital One fraud verification via instant messenger, email or chat. If you do not have a phone then please utilize a payphone (They are free to call toll free numbers).

1-800-955-7070 is Capital One customer support.
If you login to capitalone.com you can send a "secure message" similar to an email for assistance, but they will not verify transactions via this system.

Finally, your grammar and phrasing of sentences is what generally tips one off that you may not have English as your first learned language. I am sure that CC Deville meant no offense by it.

Crashem
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Postby Crashem » Tue Apr 24, 2012 12:15 am

Also, if you have been using non US IP address and doing non US purchases, you could easily have triggered a fraud alert. Call collect from a payphone to get it resolved to the fraud department. Also, cant you call from Skype?
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