Chase (VISA) Return Protection questions

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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TXviking
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Re: Chase (VISA) Return Protection questions

Postby TXviking » Mon Jul 17, 2017 10:45 am

cliffs wrote:
I seem to remember that this will happen when an opener is programmed for the maximum number of remotes it can support. I have a bunch of remotes and we had to wipe my openers and remotes and start over due to an issue like that. I just don't remember if it flashed an error message when you tried to program it or nothing at all.


I think that could be. There was a keyless entry pad, a device to close the garage from another room and 2 remotes for a total of 4 devices. The keyless entry pad fell to the floor and broke off making it unusable, the other device also broke but neither devices were removed from the programming of the motor.

At the moment and following the manual on that particular motor, I cannot erase all the devices, the system will not display any error nor light indication. It simply does not allow me to erase nothing.

What did you in the end?


My installer wiped all four openers and all of my remotes, and then we programmed everything from scratch. I thought he just used the reset procedure in the manual, but I can call him and ask.


cliffs
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Re: Chase (VISA) Return Protection questions

Postby cliffs » Mon Jul 17, 2017 6:50 pm

TXviking wrote:
cliffs wrote:
I seem to remember that this will happen when an opener is programmed for the maximum number of remotes it can support. I have a bunch of remotes and we had to wipe my openers and remotes and start over due to an issue like that. I just don't remember if it flashed an error message when you tried to program it or nothing at all.


I think that could be. There was a keyless entry pad, a device to close the garage from another room and 2 remotes for a total of 4 devices. The keyless entry pad fell to the floor and broke off making it unusable, the other device also broke but neither devices were removed from the programming of the motor.

At the moment and following the manual on that particular motor, I cannot erase all the devices, the system will not display any error nor light indication. It simply does not allow me to erase nothing.

What did you in the end?


My installer wiped all four openers and all of my remotes, and then we programmed everything from scratch. I thought he just used the reset procedure in the manual, but I can call him and ask.


That would be really helpful if you can ask him. Was checking my user manual again today I the procedure that I'm doing is the correct one. Don't know what's really is happening. Perhaps there's another way to erase the remotes from the system...

TXviking
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Re: Chase (VISA) Return Protection questions

Postby TXviking » Fri Jul 21, 2017 4:05 pm

I left him a voicemail, but wasn't able to reach him this week. Perhaps he's on vacation or something. Are you trying to wipe it by holding down the learn button? And are you doing that on the unit itself, not the wall remote? (I'm guessing yes, since you referred to the other buttons working correctly.)

cliffs
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Re: Chase (VISA) Return Protection questions

Postby cliffs » Sun Jul 23, 2017 8:26 pm

TXviking wrote:I left him a voicemail, but wasn't able to reach him this week. Perhaps he's on vacation or something. Are you trying to wipe it by holding down the learn button? And are you doing that on the unit itself, not the wall remote? (I'm guessing yes, since you referred to the other buttons working correctly.)


Yep, tried by holding the learn button just like the manual says but nothing. Also yes, it was done on the unit itself.



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