Visa Platinum Shadow Limit??

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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ttsoldier
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Visa Platinum Shadow Limit??

Postby ttsoldier » Thu May 18, 2017 6:31 pm

Good day,

My credit card was recently upgraded to a VISA Platinum. However, since then I have a problem with my available balance. Eg, If i look at my online banking and i have an available balance of $10,000 , and then i click on the "Available to spend" option(which is the real time figure available) on the online banking, this will show me an available balance of $12,000.

There is always a 2000 $ difference between my "Available to spend" and my Available balance via the online banking. Even if i call the bank and ask them for my credit card balance, they will give me the "available to spend" figure ... which in this example would be $12,000. But no matter what there is always a $2000 difference.

And this bothers me... seeing two different figures. It never happened before with my first Visa Classic credit card. The bank assures me that the "available to spend" figure is the correct balance. However, after about two months of inquiring, someone at the bank told me that this was a feature of the Visa Platinum credit card... Something called a "Shadow limit" .. They said that the card allows you to have 10% of your credit limit (mine is 20,000) and this is why i am seeing a $2000 discrepancy.

It made sense at first but then it started bothering me again as I never heard about it before. I started doing some googling and I could not find anything about a "shadow limit" pertaining to Visa Platinum credit cards.

I still cannot get a definite answer from the bank and I would like to know if this indeed a shadow limit/some kind of credit card limit buffer?

I didn't bother mentioning the bank as I am from a small, third world country in the Caribbean :)

Thank you in advance for your responses.


Bacon
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Re: Visa Platinum Shadow Limit??

Postby Bacon » Fri May 19, 2017 9:18 am

sorry, haven't heard of that.

TXviking
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Re: Visa Platinum Shadow Limit??

Postby TXviking » Fri May 19, 2017 12:01 pm

I have never heard of this, and I've had various Visa Platinum cards in the past. My Signature and Infinite cards have nothing like this either.

I'd ask a supervisor for a better explanation and perhaps demand they reference the appropriate section of the cardmember agreement. Perhaps something unique to your bank? Who's the card issuer?

ttsoldier
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Re: Visa Platinum Shadow Limit??

Postby ttsoldier » Mon May 22, 2017 7:42 pm

TXviking wrote:I have never heard of this, and I've had various Visa Platinum cards in the past. My Signature and Infinite cards have nothing like this either.

I'd ask a supervisor for a better explanation and perhaps demand they reference the appropriate section of the card member agreement. Perhaps something unique to your bank? Who's the card issuer?


Yes I think i will have to do something like that.

Maybe it is specific to the bank. But i'm not in my home country right now so when i get back at the end of the month I will do some inquiring and report back

TXviking
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Re: Visa Platinum Shadow Limit??

Postby TXviking » Tue May 23, 2017 12:00 am

ttsoldier wrote:
TXviking wrote:I have never heard of this, and I've had various Visa Platinum cards in the past. My Signature and Infinite cards have nothing like this either.

I'd ask a supervisor for a better explanation and perhaps demand they reference the appropriate section of the card member agreement. Perhaps something unique to your bank? Who's the card issuer?


Yes I think i will have to do something like that.

Maybe it is specific to the bank. But i'm not in my home country right now so when i get back at the end of the month I will do some inquiring and report back


If you're not in the US, perhaps your country imposes special rules on credit card issuers?

ttsoldier
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Re: Visa Platinum Shadow Limit??

Postby ttsoldier » Sat Jun 03, 2017 10:30 pm

TXviking wrote:
ttsoldier wrote:
TXviking wrote:I have never heard of this, and I've had various Visa Platinum cards in the past. My Signature and Infinite cards have nothing like this either.

I'd ask a supervisor for a better explanation and perhaps demand they reference the appropriate section of the card member agreement. Perhaps something unique to your bank? Who's the card issuer?


Yes I think i will have to do something like that.

Maybe it is specific to the bank. But i'm not in my home country right now so when i get back at the end of the month I will do some inquiring and report back


If you're not in the US, perhaps your country imposes special rules on credit card issuers?


Doesn't seem likely.

I went into the bank and spoke to them personally. I showed them the 2000$ difference on my online banking compared to their system. They are stumped.

They are looking into it and will be providing feedback next week.

I think if by the time I speak to them next week, they do not have an answer, I will ask them to cancel the card and re-issue me another.

ttsoldier
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Re: Visa Platinum Shadow Limit??

Postby ttsoldier » Wed Jun 07, 2017 6:21 pm

TXviking wrote:
ttsoldier wrote:
TXviking wrote:I have never heard of this, and I've had various Visa Platinum cards in the past. My Signature and Infinite cards have nothing like this either.

I'd ask a supervisor for a better explanation and perhaps demand they reference the appropriate section of the card member agreement. Perhaps something unique to your bank? Who's the card issuer?


Yes I think i will have to do something like that.

Maybe it is specific to the bank. But i'm not in my home country right now so when i get back at the end of the month I will do some inquiring and report back


If you're not in the US, perhaps your country imposes special rules on credit card issuers?


So the bank gave me a definite answer.

They said it IS a feature of the card and they are not sure if it is a global feature but they offer it to their platinum cards so that you do not go over your balance and have your card declined.

They said it cannot be removed. I hate this feature. It confuses me.

They said they will look into having the online banking reflecting the figure WITHOUT the additional 2000.



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