Switch from VISA to MasterCard

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
3 posts
baitedANDswitched
 
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Switch from VISA to MasterCard

Postby baitedANDswitched » Thu Dec 22, 2016 1:08 pm

1) I applied for a Capital One Venture Visa card. I planned to use it at Costco, which only accepts Visa.
2) I received from Capital One a Mastercard.
3) A Capital One customer service rep was confused because he thought they only offered Visa cards.
4) He found out that Capital One has switched.
5) I called the FTC to check on the law and am told that Credit Card companies can switch to whatever card they want without notifying the customer.
6) OK, it's legal. But it is BONEHEAD stupid and irritating to do this. CAPITAL ONE ARE YOU LISTENING? Is it really enough more profit to your bottom line to do this switch without informing an applicant that irritation, offense, and loss of good will and positive brand identification is worth it? Will you continue to throw sucker punches at me if you can get away with it? I'm on my guard with you unless I see a show of goodwill to indicate you did not intend this and offer something.

While it may not legally meet the requirements of 'bait and switch" what could be more apparently bait and switch? Here, have a Visa card; enjoy the Mastercard I send you.


CC Deville
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Re: Switch from VISA to MasterCard

Postby CC Deville » Fri Dec 23, 2016 6:45 pm

baitedANDswitched wrote:1) I applied for a Capital One Venture Visa card. I planned to use it at Costco, which only accepts Visa.
2) I received from Capital One a Mastercard.
3) A Capital One customer service rep was confused because he thought they only offered Visa cards.
4) He found out that Capital One has switched.
5) I called the FTC to check on the law and am told that Credit Card companies can switch to whatever card they want without notifying the customer.
6) OK, it's legal. But it is BONEHEAD stupid and irritating to do this. CAPITAL ONE ARE YOU LISTENING? Is it really enough more profit to your bottom line to do this switch without informing an applicant that irritation, offense, and loss of good will and positive brand identification is worth it? Will you continue to throw sucker punches at me if you can get away with it? I'm on my guard with you unless I see a show of goodwill to indicate you did not intend this and offer something.

While it may not legally meet the requirements of 'bait and switch" what could be more apparently bait and switch? Here, have a Visa card; enjoy the Mastercard I send you.


I can understand your frustration; I do not know why it is so hard for some banks to put the network logo on the front of the card so that people know what they are applying for. Back in the day, most banks were dualities in that they offered both Visa and MasterCard for the same product; however, now days the banks and credit unions sign deals with the networks to issue one or the other for the most part. Chase did this with Visa and Citibank has gone almost exclusively to MasterCard. Capital One for whatever reason will do this from time to time. They are all MasterCard then switch to Visa and back to MasterCard.

Now, I don't want to pour salt in your wound but I want to point out that when applying for anything you need to take the time to read through everything so that you know what you are getting into. On the Capital One website I clicked on Venture and on the main page it states:

"Quicksilver® also comes with World Elite MasterCard® Benefits"

Also, in the terms and conditions:

"MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated."

You could try the Executive Office to see if they will switch your card to a Visa and if that doesn't work you could try to lodge a complaint with the CFPB to see how far you get.

Otherwise, Capital One is a good company to deal with and the Quicksilver card has been very useful to a lot of people. Sorry you had to deal with this.

JustRewards
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Re: Switch from VISA to MasterCard

Postby JustRewards » Sat Dec 24, 2016 9:39 am

baitedANDswitched wrote:1) I applied for a Capital One Venture Visa card. I planned to use it at Costco, which only accepts Visa.
2) I received from Capital One a Mastercard.
3) A Capital One customer service rep was confused because he thought they only offered Visa cards.
4) He found out that Capital One has switched.
5) I called the FTC to check on the law and am told that Credit Card companies can switch to whatever card they want without notifying the customer.
6) OK, it's legal. But it is BONEHEAD stupid and irritating to do this. CAPITAL ONE ARE YOU LISTENING? Is it really enough more profit to your bottom line to do this switch without informing an applicant that irritation, offense, and loss of good will and positive brand identification is worth it? Will you continue to throw sucker punches at me if you can get away with it? I'm on my guard with you unless I see a show of goodwill to indicate you did not intend this and offer something.

While it may not legally meet the requirements of 'bait and switch" what could be more apparently bait and switch? Here, have a Visa card; enjoy the Mastercard I send you.



Despite what the customer service rep said, Capital One issues both Visa and MasterCard products, depending on the product. Both Venture and Venture One are MasterCard products. The Capital One Quicksilver is a Visa, however, though the Quicksilver One is a MasterCard. All of their business cards are Visa, though. So, Capital One didn't convert from one network to another, you actually applied for a MasterCard so you weren't baited and switched. The MasterCard association is very subtle with Venture, though, since there is no indication on the front of the card. It does make mention in the terms and conditions and on the application, though. You can always call Capital One and request a product trade to Quicksilver in order to get a Visa product - banks are usually very accommodating about that.

Here is a full list of Capital One products to see which are which: offers/cap-one.php#venture



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