- Centurion Member
- Posts: 875
- Joined: Thu Apr 30, 2009 2:32 pm
- Location: Texas
I don't care for the Citi card website. It seems slow to me and PDF statements aren't automatically formatted correctly for printing, which is a hassle I've not encountered with any other card site. Overall, the site seems poorly designed compared to Discover, Chase, Amex, etc.
Their customer service also is lacking IMO. Heavy reliance on overseas call centers, more than Chase from what I can tell. Communication through the website email is poor from my experience.
Their rewards program can be a bit more generous than others for cash back, but you have to juggle two or three of their cards to capture all of the spending categories and realize the benefit. Redemptions through the "Thank You" network are easy, but the products/gift cards, etc. offered aren't a particular bargain, so your rewards don't get a bump in value from a discount there, like they do with Discover, for instance.
Citi and Citgroup are the same company. I think Citi is the retail arm and Citigroup is the commercial banking/investment arm, but I could be wrong about that. Google it to be sure.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).
*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.