- Centurion Member
- Posts: 3941
- Joined: Thu May 08, 2014 7:42 pm
- Location: United States
I purchased a $15 replacement part for an appliance on Amazon. It was sold by Amazon.com LLC (not a third party), and it broke within 5 minutes (the old one lasted 6 years) and I seriously doubt it's an authentic part that the original manufacturer produced.
I don't really want to pay for return shipping (and/or a processing fee) on a $15 piece (well, now pieces) of junk metal. I bought it with Prestige.
Does anyone have a suggestion as to whether I try to get a refund through Amazon first (even if I have to pay for return shipping) or should I go right to Citi? I know most cards will tell you to sort things out with the merchant first...but as I said, I'm not thrilled about paying a few dollars in shipping or processing fees for a $15 purchase.
I've returned things to Amazon before, but only in cases where the error was mine and I bought the wrong thing. I'm fine with paying a processing fee when I make the mistake...but, I really don't want to pay in this case because the product itself was faulty.
*Amazon says it comes with a 90 day warranty, but it doesn't say whether it's a warranty from Amazon or the manufacture. If I click the "return or replace" button it says I have a month. A manufacturer's warranty would take time, and probably involve a big shipping/processing fee, too.
Keeping indefinitely: IHG, SchwabPlat, CSP, Discover, Freedom, ED, BCE, Hyatt
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AA Platinum converting into Costco
Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech
Letting new accounts cool off since May