- Platinum Member
- Posts: 92
- Joined: Wed May 13, 2015 3:32 pm
- Location: New England
The automated returns are pretty smooth from my past interactions, even though I know you said you contacted a CSR. I ordered a picture frame, and the box was crushed and partially ripped open. When I took the frame out, the glass was broken, and the frame was cracked. I put down that it was damaged in shipping, and they are sending me a knew one at no cost, and refunded the original purchase, and I didn't have to return it. Granted, this was a $7 picture frame, but usually if it's cheap enough, they don't even have you return it because it would be too costly.
It all comes down to the option you choose when you go to return it. If you say it's your fault, you tend to get charged return shipping, but for things like the item description not matching, they tend to cover shipping (I'm not saying to lie, btw). That happened with a bike rack I ordered for my car. The "garage" said it would fit my car, but the box itself said it wouldn't. I returned it, instead of opening it and trying to mess with it.
Amex: Mercedes-Benz Plat, HHonors
Chase: Amazon.com Rewards, Freedom
Sock drawer Cards:
Amex: Ameriprise Gold
Citi: Macy's Amex, Simplicity
Citizens Bank: Cash Back Plus World
Elan: Bank Rewards
Synchrony: PayPal Extras
718 Eq|734 TU (8/16)|733 Ex (9/16)