- Centurion Member
- Posts: 4042
- Joined: Thu May 08, 2014 7:42 pm
- Location: United States
I'm not sure what to think. The new Costco cards have been out for a while now, so it's not like the card just went live and a lot of the non-CC-geek Costco customers have basic questions that are keeping CSRs busy. Maybe Citi figures the Costco Visa customer base doesn't travel heavily or have the same 24/7 needs that AA Executive or Prestige customers might have.
37 minutes is a long time, but I also feel an experience like that could be possible if another bank had taken over the cards. I once waited for like 15 minutes on the CSP line (and would have hung up if there wasn't an erroneous fraud alert to lift before travel). I just sat and read for a while with the speakerphone on.
If Chase keeps a $95 AF proprietary card customer waiting for 15 minutes on a Sunday afternoon, would they do the same to a no-AF card customer for 37 minutes in the wee hours right after a weekend? I'd say it's possible.
My delays with Discover/Citi/Amex/Barclaycard have been under 5 minutes...but, then again, I haven't often had to call, especially at odd hours.
Very useful: SchwabPlat, CSP, IHG, Costco (was AA Plat), Freedom, SPG
Somewhat useful: Discover, ED (was EDP), BCE, Hyatt, Arrival
May close or PC: Prestige, BrooksBros
Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech