- Centurion Member
- Posts: 616
- Joined: Thu Jan 24, 2013 12:24 am
- Location: United States
Had a fraud alert come up on my AA card. Call in and had to be transferred twice to finally get to the fraud department. Every time they made me do verification all over again. Finally got to a guy who said he was in FL, but he had a heavy northern accent. Entire time he had an air of him being better than me and was pretty rude. At first he insinuated that having three cards means that I am opening them under someone else's name. Basically interrogated me on my three cards with Citi. Making me recite the card names and then when he saw I had a travel notice on my card he asked for the reference number. When I said I did not keep it he went into a fit on how they would not be able to verify who I was abroad unless I had that number. Asked him why that was and he replied that he knows it's me since I am calling from the phone on file. Told him I would also call from this same phone. He replies that I cannot use the same SIM card internationally, which I refuted since I have international calling. In the end he just says he will not argue with me and moves on to grumpily going through my transactions.
This is by far the worst experience I have had with a fraud problem. Both Discover and Chase have always been friendly and helpful.
Discover IT - $5,700
Chase Freedom - $5,700
Costco Citi - $13,000
Sallie Mae - $4,000
Chase Sapphire Preferred - $6,000
Chase Sapphire Reserve - $19,500
Citi Double Cash - $6,500
Amex BCE - $13,000
FICOs: Discover (777), SallieMae (764), Amex (767), Citi (772)
FAKOs: CK- TU (760), EQ (760)