Citi has not improved

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
13 posts
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Location: NYC

Re: Citi has not improved

Postby JackLane » Thu Jul 28, 2016 4:58 am

Did you also get $27 late payment fee for your Costco AMEX, if you had any balance on that? I had Costco AMEX on auto payment.

Citi removed it eventually but how audacious of them to put it on in the first place when you are setting up a new relationship with a customer.. I still hold the belief that Citi has sleazy practices, and plan to use the card no other than for the gas.
Chase Freedom 04/2012. $6500 | Costco AmEx 10/2012 $8100 | AmEx BlueCash 06/2015, $15000 |Discover It 07/2015, $5200 |Amazon Store Prime 01/2016 $2200
Local Credit Union secured card, 12/2009 - Closed 02/2015
Tu-764, Ex-764

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Location: Palm Beach, Florida

Re: Citi has not improved

Postby TXviking » Fri Jul 29, 2016 12:02 pm

JackLane wrote:Did you also get $27 late payment fee for your Costco AMEX, if you had any balance on that? I had Costco AMEX on auto payment.

I did not. I had to log into Citi's portal and set up electronic payments from there (couldn't do it from my bank's billpay prior to first statement, as I didn't have details. Tried calling a CSR for info but was put on hold for so long that I gave up.

You can't count on auto-payment to survive this kind of transfer, where account numbers, receiving institution etc all change.

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Re: Citi has not improved

Postby darkguy2 » Fri Aug 26, 2016 11:00 pm

Had a fraud alert come up on my AA card. Call in and had to be transferred twice to finally get to the fraud department. Every time they made me do verification all over again. Finally got to a guy who said he was in FL, but he had a heavy northern accent. Entire time he had an air of him being better than me and was pretty rude. At first he insinuated that having three cards means that I am opening them under someone else's name. Basically interrogated me on my three cards with Citi. Making me recite the card names and then when he saw I had a travel notice on my card he asked for the reference number. When I said I did not keep it he went into a fit on how they would not be able to verify who I was abroad unless I had that number. Asked him why that was and he replied that he knows it's me since I am calling from the phone on file. Told him I would also call from this same phone. He replies that I cannot use the same SIM card internationally, which I refuted since I have international calling. In the end he just says he will not argue with me and moves on to grumpily going through my transactions.

This is by far the worst experience I have had with a fraud problem. Both Discover and Chase have always been friendly and helpful.
Discover IT - $5,700
Chase Freedom - $5,700
Costco Citi - $13,000
Sallie Mae - $4,000
Chase Sapphire Preferred - $6,000
Chase Sapphire Reserve - $19,500
Citi Double Cash - $6,500
Amex BCE - $13,000

FICOs: Discover (777), SallieMae (764), Amex (767), Citi (772)
FAKOs: CK- TU (760), EQ (760)

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