CarefulBuilder14 wrote:Does Premier also have CSRs who are hard to communicate with?
An AA Platinum CSR told me that my card had been returned undeliverable (when it was just still in the mail). She was clueless, but communicated clearly and sounded American.
The point being...I'd be surprised that Citi would use American CSRs for the cobranded AA Platinum but not their own Premier (in the same AF range, but proprietary).
I think I've only called about my AA card twice, though, so maybe I'd have gotten an obviously foreign or hard-to-understand CSR on further calls.
I have not had to call yet for my Premier. I literally only recently received the Premier. They sent me an email on my Preferred and offered an upgrade to Premier and waived the annual fee for the first year. I decided to go for it since Citibank had been p I ssing me off for not willing to upgrade my Preferred to a World MasterCard despite being 17 years old/perfect credit blah blah. So, with the Premier the card was upgraded to World Elite. My hope is that next year when I downgrade back to Preferred I will get to keep my World Elite; but at the very least I have the 5466 16 account number and will be downgraded to World.