- Centurion Member
- Posts: 897
- Joined: Mon Oct 19, 2015 2:08 pm
mosleyh wrote:Here's my situation: I have a purchase made with this card in 2014 for which I wanted to file an extended warranty claim. I called BofA customer service, who forwarded me to a "Benefits Center" who forwarded me to a "Warranty Claims Administrator" (probably Sedgewick). THEY said that my card number came up as "benefit not available" but that they only administer claims from 2015 on. They said that I must call my bank, find out who the old administrator was, and call them.
Not surprisingly, neither BofA nor the "Benefits Center" could help with that, so it appears that I'm out of luck.
Has anyone else had a similar experience and been able to resolve it?
What was the purchase and what's wrong with the item / product?
Amex - BCP, Platinum, Business Gold
BoA - BankAmericard Cash Rewards
Chase - Freedom, CSP, RC, Ink Plus
Citi - DC, Prestige
Discover - It