Bank of America MC warranty extension - FAIL

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
5 posts
mosleyh
 
Posts: 2
Joined: Thu May 19, 2016 3:15 pm

Bank of America MC warranty extension - FAIL

Postby mosleyh » Thu May 19, 2016 3:22 pm

Here's my situation: I have a purchase made with this card in 2014 for which I wanted to file an extended warranty claim. I called BofA customer service, who forwarded me to a "Benefits Center" who forwarded me to a "Warranty Claims Administrator" (probably Sedgewick). THEY said that my card number came up as "benefit not available" but that they only administer claims from 2015 on. They said that I must call my bank, find out who the old administrator was, and call them.

Not surprisingly, neither BofA nor the "Benefits Center" could help with that, so it appears that I'm out of luck.

Has anyone else had a similar experience and been able to resolve it?


Tubpbs
Centurion Member
Centurion Member
 
Posts: 827
Joined: Mon Oct 19, 2015 2:08 pm

Re: Bank of America MC warranty extension - FAIL

Postby Tubpbs » Thu May 19, 2016 5:38 pm

mosleyh wrote:Here's my situation: I have a purchase made with this card in 2014 for which I wanted to file an extended warranty claim. I called BofA customer service, who forwarded me to a "Benefits Center" who forwarded me to a "Warranty Claims Administrator" (probably Sedgewick). THEY said that my card number came up as "benefit not available" but that they only administer claims from 2015 on. They said that I must call my bank, find out who the old administrator was, and call them.

Not surprisingly, neither BofA nor the "Benefits Center" could help with that, so it appears that I'm out of luck.

Has anyone else had a similar experience and been able to resolve it?


What was the purchase and what's wrong with the item / product?
Amex - BCP, Platinum, Business Gold
BoA - BankAmericard Cash Rewards
Chase - Freedom, CSP, RC, Ink Plus
Citi - DC, Prestige
Discover - It

mosleyh
 
Posts: 2
Joined: Thu May 19, 2016 3:15 pm

Re: Bank of America MC warranty extension - FAIL

Postby mosleyh » Thu May 19, 2016 6:46 pm

A $250 dehumidifier that no longer dehumidifies and can't be repaired.

Tubpbs
Centurion Member
Centurion Member
 
Posts: 827
Joined: Mon Oct 19, 2015 2:08 pm

Re: Bank of America MC warranty extension - FAIL

Postby Tubpbs » Thu May 19, 2016 10:48 pm

mosleyh wrote:A $250 dehumidifier that no longer dehumidifies and can't be repaired.


That's expensive but I'd be surprised if they're going to help you.
Amex - BCP, Platinum, Business Gold
BoA - BankAmericard Cash Rewards
Chase - Freedom, CSP, RC, Ink Plus
Citi - DC, Prestige
Discover - It

kdm31091
Centurion Member
Centurion Member
 
Posts: 1009
Joined: Sat Feb 21, 2015 3:35 pm
Location: Claymont, DE

Re: Bank of America MC warranty extension - FAIL

Postby kdm31091 » Fri May 20, 2016 7:51 am

It was 2 years ago so there's that. Don't these extended warranties have to be filed around the time of purchase and not much later?

Such is life that they switched companies in the interim. You could try fighting it but I question how much effort it's really worth. If the company they used to use is no longer available, I don't know what they will do for you. Had you filed for the warranty before the company switch you probably would have been grandfathered but retroactively I doubt it. You are probably just SOL unfortunately.



Return to “Visa & MasterCard”

Who is online

Users browsing this forum: No registered users and 2 guests