Lori48 wrote:I have been regularly making payments on a City Preferred Thank you card for over a year after doing a balance transfer. Although I have a lot of credit on it (or so I thought) I haven't used the card and have it put away. Today when making an online payment I noticed that it showed no available credit. I hadn't noticed that before because I was on auto pay and pretty much just checked that the payments posted. Today I decided to pull up the last statement and it showed all of the available credit I originally thought I had. I called Citibank and they told me there was no credit available because the account had been closed in Feb of 2014 due to suspected fraud on the card. Online it still shows as an active card and it accepts my payments with no issues. I told them I was never notified of the account being closed. They said I should have been received an email and or letter to that affect which I did not. In essence they closed the account right after I did the balance transfer. I am just surprised that the online website still shows active. In the past I hade had a card closed and a new account issued and when I try to access that account it says "THIS ACCOUNT HAS BEEN CLOSED AND NO LONGER AVAILABLE TO YOU." That is what I would expect the Citi card website to read.
They told me they would send a letter explaining the fraud suspicion but in the meantime I was wondering if anyone had anything like this happen or any ideas why it still shows as an active account? Also, I pulled up my credit reports to see if that would offer any explanation and that card is not showing on any of the reports...???
Thanks in advance!
You did a balance transfer into the citi account correct? Just wondering on that aspect..
I can answer a few Qs on my own experience. When I had lost a card they replaced it with a new #, it was still showing on my online profile alongside the new # and it doesn't say closed. It actually for a while, said I had 0 balance on a xx,xxx CL.
And than I had my own card above that said I used xxx of xx,xxx. I'm sure in small print, red, or both or maybe it doesn't..I don't know because I tend not to read small details on stuff like that..but somewhere maybe it said closed? Not sure. But I knew the account was closed because the card # has been canceled but it still said I had the full available limit on that particular set of cc# :p
Quite a few lenders, most notorious from what I read, chase and Amex, refuses to do business as is "their right" literally have heard them say that.
I was helping a customer who I know has good balances at one of those lenders but all of a sudden, all their accounts were shut down and once chased by bankers to do private banking--are now shunned by that institution and no longer wants to have any business was with this couple.
I was curious so I googled their name--turns out they're currently under investigation by a government sector. So yeah.
I'm not saying it's the same, but that institution and usually chase and Amex, wouldn't say why they no longer what your business or why your accounts closed.
So if citi closed it due to fraud, they're telling you..certainly interesting. Also interesting they won't transfer you to a department that can better handle the nature of your call instead, falling back on the default of "a letter will be sent" and I'm sure it will but be as vague and concise as a ivy lawyer could be.
It's also interesting that if they closed your account due to fraud (as they have done to mine after information has been stolen) that they wouldn't give you another number.
I am very sorry that happened to you, I know I would be pissed.
I also think that right now you don't see the account on your report because it was closed shortly after the transfer so maybe something transpired there.
However, if you saw your full balance available prior statement the rep probably didn't have all the answers in their hands so your account could have had the closure fully done recently (maybe coinciding with the full pay off of the BT?) and right now it's in the weird limbo of going from an account that's active (than off your report) to transfer to an account that's closed by lender?
Also, when you received your card, did you ever call in to activate it?