Chase Sapphire return protection

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
35 posts
Callmedory
Gold Member
Gold Member
 
Posts: 44
Joined: Wed Dec 25, 2013 7:35 pm
Location: California

Postby Callmedory » Wed Mar 11, 2015 4:31 pm

I used my Amex and bought a Dell laptop battery replacement some years back, for my bother in law. He didn’t open it for over a month--it didn’t work. Dell’s clock on returns starts upon ordering, so they wouldn’t take it back. I called Amex. Technically, it was neither stolen nor broken, so they said they didn’t think they could help.

Sonofagun! I was contacted by Amex that they WOULD reduce the amount and Dell had to mail me a box to return the item. That was the last time I bought from Dell; Husband flipped us over to Apple.

Kudos to Amex for handling it!!


deathrider
Gold Member
Gold Member
 
Posts: 33
Joined: Sun Feb 01, 2015 2:25 pm
Location: brookfield

Postby deathrider » Wed Mar 11, 2015 5:07 pm

Patcell87 wrote:Did you send the shoes to them? Any response from Asurion yet?


no, im kinda tired of going back and forth but I will do it this week, I have 60 days
[size=100]Citi Prestige CL 16.5k
Chase Sapphire CL12.5k
Amex Gold NPSL
Sears MasterCard CL 8k
JP Morgan Ritz Carlton Canceled[/size]

amex007
Centurion Member
Centurion Member
 
Posts: 131
Joined: Wed Apr 01, 2015 3:31 pm
Location: NY

Postby amex007 » Mon Apr 06, 2015 11:41 am

Patcell87 wrote:I will for sure! I am anxiously awaiting their response to my claim!

Did you ever hear back after your follow up email? As far as I understand the terms, you should be protected in this case assuming the store would not take them back, which they already refused...


The lesson of this story is - Always use amex when you are purchasing an item of some monetary worth. Why leave to chance?
I just got a Visa Signature card but i am skeptical of the assurance it provides and would not use it for larger purchases...
Amex Gold NPSL | Amex ED 28500 | Barclaycard Arrival 17500 | Hyatt visa signature 5000
sockdrawer-- GM 4000 | Unionplus 2200
EX 795 EQ 786 TU 790

User avatar
CarefulBuilder14
Centurion Member
Centurion Member
 
Posts: 4193
Joined: Thu May 08, 2014 7:42 pm
Location: United States

Postby CarefulBuilder14 » Mon Apr 06, 2015 4:38 pm

Does anyone have experience with Discover's purchase protection?
Very useful: SchwabPlat, CSP, IHG, Costco (was AA Plat), Freedom, SPG, Prestige (retention)
Somewhat useful: Discover, ED (was EDP), BCE, Hyatt
SD with activity alerts, might close: Arrival

Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech, BofA Travel PH, Aviator Red

deathrider
Gold Member
Gold Member
 
Posts: 33
Joined: Sun Feb 01, 2015 2:25 pm
Location: brookfield

Postby deathrider » Tue Apr 07, 2015 12:11 pm

My claim was finally approved, I received a call from card benefit services that I will be receiving a check soon, it was a long process but it was finally done.
[size=100]Citi Prestige CL 16.5k

Chase Sapphire CL12.5k

Amex Gold NPSL

Sears MasterCard CL 8k

JP Morgan Ritz Carlton Canceled[/size]



Return to “Visa & MasterCard”

Who is online

Users browsing this forum: No registered users and 2 guests