Chase Sapphire return protection

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
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deathrider
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Postby deathrider » Wed Feb 25, 2015 3:34 pm

Received response from Asurion, they want me to send the shoes to them so they can "evaluate" my claim.
They want to see the physical sticker.
[size=100]Citi Prestige CL 16.5k
Chase Sapphire CL12.5k
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lobbythis
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Postby lobbythis » Wed Feb 25, 2015 3:40 pm

It's either that or you eat the purchase. Not much options here I don't think.

Patcell87
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Postby Patcell87 » Wed Feb 25, 2015 4:25 pm

deathrider wrote:Received response from Asurion, they want me to send the shoes to them so they can "evaluate" my claim.
They want to see the physical sticker.


Well, it's certainly not as streamlined a process as it seems Amex is, but I'd send the shoes in and see what they say. And don't count on them reimbursing you for the shipping if they deny the claim...

I still have to go back to the store and have them rewrite the receipt more legibly...

wiivile
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Postby wiivile » Thu Feb 26, 2015 8:29 am

I have had success with the return protection program in the past. All I had to do is tell them that the store's return policy expired (it's designed to extend it from 30 days or whatever to 90 days).

I do have a question though. I'm not surprised to see the long list of exclusions from their Return Protection program, namely:

What is not covered? *Animals and living plants *Boats, automobiles, aircraft, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle *Cash, bullion, travelers checks, tickets, credit or debit cards, and any other negotiable instruments *Computer software *Damaged/non-working items *Formal attire including, but not limited to, cocktail dresses, tuxedos, gowns, and formal accessories *Items purchased for resale, professional, or commercial use *Items purchased outside of the United States *Items upon which alterations have been made *Jewelry, art objects, rare or precious coins or stamps, antiques, and collectible items *Medical equipment *Perishables, consumables, and limited-life items including, but not limited to, rechargeable batteries *Real estate and items which are intended to become part of real estate, including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans *Seasonal items including, but not limited to, holiday decorations


These are all pretty reasonable - there is no way you should be able to return a plane ticket, for example. Notably missing however is music (like CDs), movies (like DVDs), books, and video games (like Nintendo games, not PC game software). These are things that stores will generally not accept returns for, because people would otherwise abuse their return policy to 'rent' the movie/game/book.

Has anyone had success using the Return Protection program in the past for physical music/movies/games/books? (not downloadable stuff of course). Not saying I want to abuse the system by 'renting' but there may be a video game I want to try out and return if I don't like it...
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benhollberg
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Postby benhollberg » Fri Feb 27, 2015 8:13 pm

CarefulBuilder14 wrote:Does Amex tend to give consistently good return protection on all their cards? It looks like the policy is consistent across all cards, but in practice would a Platinum or PRG purchase lead to a smoother return experience than an ED or BCE?


I've posted about this before but I had return protection granted on some ammunition I accidental purchased. Walmart wouldn't take it back, one call to AMEX and explained, the next day I received a credit. I didn't think it would work out because their terms specifically say firearms and ammunition are excluded. However, only took a day to receive over $80 in credit.
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lobbythis
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Postby lobbythis » Fri Feb 27, 2015 8:19 pm

benhollberg wrote:I've posted about this before but I had return protection granted on some ammunition I accidental purchased. Walmart wouldn't take it back, one call to AMEX and explained, the next day I received a credit. I didn't think it would work out because their terms specifically say firearms and ammunition are excluded. However, only took a day to receive over $80 in credit.


That's impressive. I would never expect them to do that when dealing with that type of item.

Patcell87
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Postby Patcell87 » Sat Feb 28, 2015 10:40 am

benhollberg wrote:I've posted about this before but I had return protection granted on some ammunition I accidental purchased. Walmart wouldn't take it back, one call to AMEX and explained, the next day I received a credit. I didn't think it would work out because their terms specifically say firearms and ammunition are excluded. However, only took a day to receive over $80 in credit.


Was that charge on your Platinum card?

benhollberg
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Postby benhollberg » Sun Mar 01, 2015 12:06 pm

Patcell87 wrote:Was that charge on your Platinum card?


Yes on my Platinum. Now I'm just more careful at Walmart, they do put the 20 and 12 GA shells in nearly identical packaging right next to each other.
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Patcell87
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Postby Patcell87 » Fri Mar 06, 2015 3:37 pm

Follow up regarding my price protection benefit claim... I got an email confirmation today stating that my claim had been approved and a check for $234.95 will be sent to me within 7-10 business days. I am a happy camper! I bought a camera for my wife for $999.95 for Christmas on my CSP, and l found an advertisement at an online camera store for the same item for $765.00 a couple weeks ago. I thought for sure they would have found some reason to deny the claim, but to my surprise it was approved...

Patcell87
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Postby Patcell87 » Fri Mar 06, 2015 3:39 pm

deathrider wrote:Received response from Asurion, they want me to send the shoes to them so they can "evaluate" my claim.
They want to see the physical sticker.


Did you send the shoes to them? Any response from Asurion yet?



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