I have had success with the return protection program in the past. All I had to do is tell them that the store's return policy expired (it's designed to extend it from 30 days or whatever to 90 days).
I do have a question though. I'm not surprised to see the long list of exclusions from their Return Protection program, namely:
What is not covered? *Animals and living plants *Boats, automobiles, aircraft, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle *Cash, bullion, travelers checks, tickets, credit or debit cards, and any other negotiable instruments *Computer software *Damaged/non-working items *Formal attire including, but not limited to, cocktail dresses, tuxedos, gowns, and formal accessories *Items purchased for resale, professional, or commercial use *Items purchased outside of the United States *Items upon which alterations have been made *Jewelry, art objects, rare or precious coins or stamps, antiques, and collectible items *Medical equipment *Perishables, consumables, and limited-life items including, but not limited to, rechargeable batteries *Real estate and items which are intended to become part of real estate, including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans *Seasonal items including, but not limited to, holiday decorations
These are all pretty reasonable - there is no way you should be able to return a plane ticket, for example. Notably missing however is music (like CDs), movies (like DVDs), books, and video games (like Nintendo games, not PC game software). These are things that stores will generally not accept returns for, because people would otherwise abuse their return policy to 'rent' the movie/game/book.
Has anyone had success using the Return Protection program in the past for physical music/movies/games/books? (not downloadable stuff of course). Not saying I want to abuse the system by 'renting' but there may be a video game I want to try out and return if I don't like it...