CarefulBuilder14 wrote:"It is difficult to get a man to understand something, when his salary depends on his not understanding it."
Capital One is really profitable compared to most other issuers their size. They don't make a lot of money by having savvy customers, paying out a lot in rewards, and waiving fees. I'm sure reps are trained to not be too customer-friendly.
if by this you mean under paid than yes
I personally, as an employee that deals with customers face to face or even on phone..I wouldn't be able to look at myself if I don't tell the customer how it is as it is..even if it means I don't get as much sales or, if it would be more painful or tedious to explain to someone who may not understand the first time around
However, if I was underpaid, I would first off look for another job or change in career
In the meantime, or if I cant for whatever reasons, than yeah I wouldn't really care
But I would be the type that would throw free things at customers rather than earn more money for the company since I'm one foot out the door
But that's just me