Foreign Transaction Fee not refunded? US Bank Cash +

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
5 posts
poisonjam
 
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Joined: Thu Dec 11, 2014 8:26 pm
Location: chicago

Foreign Transaction Fee not refunded? US Bank Cash +

Postby poisonjam » Thu Dec 11, 2014 8:39 pm

I'm a US Bank Cash+ cardholder, and I'm aware the card has a foreign transaction fee of 3%. Recently I had a large foreign transaction fee due to a refundable airline ticket purchase that was later refunded. (Unfortunately the airline in question bills in the currency of the departure airport regardless of where the transaction took place.

When I saw the refund on my account, I saw that the foreign transaction fees were not refunded as well. This was a $6000 transaction, and in addition to currency fluctuation, I'm facing $220 in charges for a purchase I refunded.

Is this a typical experience for cards with foreign transaction fees or should I push for the charges to be waived? I called US bank but the initial agent refused to waive the charge. I asked if I could speak to a supervisor and I was told I'd receive a call back in 48 hours but haven't heard anything yet.

Thank you for your help

PJ


kir
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Location: United States

Postby kir » Thu Dec 11, 2014 9:01 pm

I'm not sure how USB does it, but Citi refunded my foreign transaction fees automatically when I got a refund on a foreign purchase.

whit
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Location: ca

Postby whit » Thu Dec 11, 2014 10:32 pm

Wow, that's pretty pricey

I brought something for about 1.5k and was only charged 30something from citi (this is before I discovered discover)

Good to know citi refunds it

If US bank's policy is not to, than, you might be SOL unless the supervisor decides to override the system

I know when I buy foreign currency and than change my mind, I have to eat the difference, even if it's voided

In this instance it was a fee for a currency conversion, a service, so even though you decided to return it, they still helped with the transaction?

yfan
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Location: San Jose CA

Postby yfan » Fri Dec 12, 2014 4:31 pm

They should refund the foreign transaction fee as well. Don't let it go.

poisonjam
 
Posts: 2
Joined: Thu Dec 11, 2014 8:26 pm
Location: chicago

Postby poisonjam » Sat Dec 13, 2014 2:38 pm

Just wanted to post a followup to this. I did get a call from a supervisor who was able to waive the fee due to how significant it was. He did say that standard policy for US Bank though was not to refund foreign transaction fees during returns due to the fact that US Bank does incur a cost to process foreign transactions.



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