Finally, I was able to do a product change from CHASE SLATE to CHASE Freedom. I spoke to the Chase Executive office in IL. Here is the number for chase Executive office --> 888-622-7547
I thank you CC Deville . I truly appreciate your help in driving me in the correct direction about the executive office.
Please be polite to them and try to be as convincing as possible. I have only one card with chase that is CHASE SLATE. I was really in need of a Rewards card, as i no longer require a BALANCE Transfer credit card. After talking to speaking to the executive office. They were able to product change from chase Slate to Chase Freedom.
Intitally i tried different ways, buy calling customer care, buy sending a message directly form chase.com using chase Secure Message
. All the time i was told that , "They are not able to a product change during this time". Finally after talking to Chase Executive office, i got switched from chase slate to chase freedom.
I hope this info helps some one else, as i got lot of useful information from this forum. I would like to pay back.
CC Deville wrote:Similar thing happened to me; slightly different but similar. I have had my Slate MasterCard (now a Visa) since 2001. I also have a Freedom Visa Signature from 2010. I sent a secured message asking if my Slate could be upgraded to a Sapphire since I already have the Freedom. They responded that I could only upgrade to a Freedom. I asked if it would be a Visa Signature and they responded "no." Banks don't really seem to care about loyalty anymore. I also received the flippant response that I "should apply for a new account that better meets my needs." Yeah, no thanks. I'd rather keep my 13 year old account open and make it more beneficial. If anything though, Chase is good for their sign up offers. They don't seem to mind giving away free money.
Before you give up maybe try their Executive Office to see if they will do it for you.