Visa Signature concierge sucks! WEMC more decent service

Discuss the Visa & MasterCard payment networks as well as cards that operate through them.
4 posts
papelet
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Location: Jersey City, NJ

Visa Signature concierge sucks! WEMC more decent service

Postby papelet » Mon Aug 11, 2014 10:30 am

My 15 y.o. nephew asked me for a favor, to get him a limited edition item he has the money for but can't find it anywhere.
After a handful of Google searches, I figured it was not such an easy task to get this thing. This is when I had the brilliant idea of putting to work my cards benefits. CSP Visa signature and Barclays Arrival+ WEMC were the chosen ones.
I pulled my Arrival+ called the number in the back, the lady said I had to call another number for this service and transferred my call. Concierge asked me for the name of the item, the description and asked how would I like them to contact me. I chose email and they'll notify me no later than tuesday.
Then I was like, I bet my CSP will kick the Arrival's behind in a heartbeat! to my surprise, the CSR at CSP number told me they don't offer that service! I was confused and explained to her that concierge is one of my benefits to which she responded: I do see you have that benefit but you have to call another number, do you want it or would you like me to transfer you? transfer was the answer. Long story short, after they answered the phone the only thing they did was put me on hold for 20 minutes without even asking for the item's description. what a joke!
I called CSP's customer service number and complained about the situation.
now just waiting for MC's email
now just waiting
[B]Cards:
1st. Express NEXT --------------$1,990
2nd.Cap1 Platinum MC ---------$3,250
3rd. Discover IT -------------------$5,600
4th. CSP Visa Signature --------$13,000
5th. Citi TY Pref World MC ------$5,900
6th. Freedom Visa Signature ---$7,900
7th. Amex Blue Cash Everyday-$18,000
8th. Barclays Arrival+ WEMC---$13,000


Darrvao777
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Location: NYC

Postby Darrvao777 » Mon Aug 11, 2014 10:56 am

gotta side with amex concierge service for these instances :-)
- Amex Platinum
- Chase Sapphire Reserve
- Visa Fidelity

HotrodBill
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Location: Belleville Michigan

Postby HotrodBill » Sun Aug 17, 2014 11:49 pm

The big question is did anyone find it?
Amex Green
Amex Delta Sky Miles Gold
Chase Freedom
Barclay Arrival
Citi Diamond Preferred
BofA BankAmericard
Cap One Venture One

papelet
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Joined: Mon Oct 17, 2011 12:38 pm
Location: Jersey City, NJ

Postby papelet » Wed Aug 27, 2014 4:04 pm

HotrodBill wrote:The big question is did anyone find it?

MC did... Fairly over priced but they did. The funny thing is that they were looking for it at Amazon . com and the order was not going to be fulfilled by them but by another seller lol.
I ended up finding it myself though
[B]Cards:

1st. Express NEXT --------------$1,990

2nd.Cap1 Platinum MC ---------$3,250

3rd. Discover IT -------------------$5,600

4th. CSP Visa Signature --------$13,000

5th. Citi TY Pref World MC ------$5,900

6th. Freedom Visa Signature ---$7,900

7th. Amex Blue Cash Everyday-$18,000

8th. Barclays Arrival+ WEMC---$13,000



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