- Green Member
- Posts: 4
- Joined: Sun Jun 22, 2014 1:38 pm
- Location: IL
Long time reader, first time poster. I'd just like to chime in with my excellent experience with Capital One. Long story short, I've made mistakes in the past, and just recently I got my **** together enough to where I can handle/manage a credit card again. I applied for a QuicksilverOne card with a FICO score of 615 and I was approved with a $300 limit. So I was plenty stoked about that, finished the rest of the paperwork, and I was all set. A day or two later I received an email saying my card was on the way.
Thing is, around the same time I got a new mail man that was super-hardcore about names being on a mailbox (not unreasonable, but I have never had any issues with mail delivery in the 2.5 years I've lived there). Last Friday 7/11, I received an email from CapOne saying my card came back to them, call this number to verify your address, etc. I call the number, the IVR was a bit confusing, and I ended up getting routed to a nice lady named Yessenia in the new accounts department. I explain why I'm calling and she's like "oh, lemme get someone in that department for you, please hold..." She then comes back less than a minute later to make sure I'm still there, and tells me she has so-and-so on the line and that person is going to take care of me. I believe this is called a "warm transfer." I explain the situation to so-and-so, verify the information they ask for, and she says something along the lines of "because of the trouble, we're going to overnight you your new card." Lemme tell you, I was blown away!! They went above and beyond to resolve something that was clearly my fault. This morning I woke up to another email from them saying my card was on the way, via USPS overnight delivery, and gave me a tracking number to boot. My name is on the mailbox now, so I don't foresee any issues with delivery this time.
From my extremely limited experience with them thus far, I must say I am quite pleased.