jlam572 wrote:Thanks for the advice guys. I wouldn't have included her ethnicity except that I should have added that all of her personal calls are in Vietnamese...and no one else in the office speaks Vietnamese. So she very well could be having a loud annoying conversation about people here in the office and we wouldn't know about it. Its not just the language thing either, when she speaks English shes annoying and her voice is shrieking. Thanks for not going overboard about the Vietnamese thing. Sorry if I offended some of you guys. Im Chinese, so its not like im some white dude hating on Asians.
Interrupting her calls sounds like a good idea. As much as I hate talking to that woman, I might start doing it. I recently started using the shredder by her desk only when shes on personal calls too...I look right at her and slowly shred a pile of papers one by one. Sometimes she mumbles something and then takes the call outside...other days she still sits there.
I spoke to the other RN on Friday and we are working out when the best times of the day, or the best days of the week to load her up with work. We usually give her a steady stream of work to do...but I started saving it up and piling it on in big chunks. On Friday I gave her a TON of work to do about an hour before she went home. I knew she couldn't finish it, and I was hoping that she would be dreading coming into work today because of the pile of crap that is still on her desk.
That's perfect. Now look into her contract and see what she is EXPECTED to do. Remind her of the clause as you pile the work on. Tell her if she doesnt meet that expectation which she has willingly signed on for, then she may be cited which will go on her record as not meeting performance requirements. Basically, keep building the strikes against her in a formal matter.
Now, I am a devious guy so I don't expect you to do the same BUT I would go as far as getting my friends to come in, rattle her cage and file complaints.
I'll do anything to get her record looking like a serial killer's.
When she leaves to take calls, record the time and length of her departure from her desk. You need this to prove it was not break time!