Pretty much irate at Fedex

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MemberSince99
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Postby MemberSince99 » Sat Dec 14, 2013 8:53 pm

The more I think about it, the more I realize there really is no sure way to stop this kind of thing, or they would do that.


I've had packages just simply disappear - the tracking would say it was received at this location, and then it just never updated again. Ever.


It's possible it fell into some invisible crack where no one ever found it, but lets be honest it's more likely it went home with one of the help. If it just fell off the conveyor system they would have found it.


I mean who knows but there just is no cure all for this kind of thing. It's just it seems from my experiences to have become an epidemic lately where it seldom used to happen.


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Postby RewardHop » Sun Dec 15, 2013 12:52 am

Heh shipping stories...

One year, I bought a bunch of electronics online as I was building a new workstation computer; monitor, case, power supply, motherboard, cpu, etc. Anyways, all of the expensive items are delivered without issue. Nearing the end, I bought a $20 item and it was shipped UPS. The day it was supposed to be delivered, tracking said it was delivered. It wasn't any where near my front door. Luckily the online merchant shipped another of the same item to me within a week. But heres the kicker, I get the original package about 2 weeks later at my front door. Delivered my a**!

I had to sign a form from UPS saying that I did not receive the original package as part of the claims process or whatever. After that, UPS wouldn't leave any packages without a signature at that address. Luckily I moved out of that address like 6 months later. Haven't had a problem since though *knock on wood*
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Postby jumbo » Sun Dec 15, 2013 1:06 pm

cashback wrote:You should start your own blog


I totally agree.
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Postby MrClean » Mon Dec 16, 2013 2:28 pm

FedEx and UPS have both dropped the ball quite a few times with me.

Neither one of them seem to be willing to comply with signature confirmation obligations. I bought an iPad Mini directly from Apple and UPS left it outside (in my non-gated apartment complex), even though Apple required signature confirmation because of the value of the item. Needless to say, it was nowhere to be found when I got home. UPS denied all responsibility and claimed there was no signature confirmation required, even though I sent them a copy of the Apple invoice which stated that it was. And of course, they won't really deal with you directly. I had to get Apple to initiate the lost package investigation, even though the information was coming from me. Apple went above and beyond and sent me another one at no charge, but UPS enabled a thief that day.

FedEx once tried to deliver something while I wasn't home and missed me. They left a note on my door indicating they would redeliver or I could come to a hub and pick up the package. I was glad to see that, since this item also required signature confirmation. I drove to the hub, which took about an hour in rush-hour traffic and gave them the tracking number. They told me they didn't have it and that they couldn't do anything other than file an investigation. Irate, I drove home, and just for the hell of it, looked on the small patio area of my apartment. The package had been thrown (since there is a fence blocking access to the patio area from outside of the apartment) into the corner of it. So not only did they fail to comply with the signature confirmation requirement, they deliberately left an incorrect notice at my door and wasted my gas and time. I have no idea what the delivery driver was thinking.

Both of them charge ridiculous shipping fees, as well. USPS prices are a little more reasonable, but they're prone to losing packages or having them take ages to arrive.

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Postby flan » Mon Dec 16, 2013 10:44 pm

MrClean wrote:FedEx and UPS have both dropped the ball quite a few times with me.

Neither one of them seem to be willing to comply with signature confirmation obligations. I bought an iPad Mini directly from Apple and UPS left it outside (in my non-gated apartment complex), even though Apple required signature confirmation because of the value of the item. Needless to say, it was nowhere to be found when I got home. UPS denied all responsibility and claimed there was no signature confirmation required, even though I sent them a copy of the Apple invoice which stated that it was. And of course, they won't really deal with you directly. .


Why should they? You're not the customer. They want to deal with their customer -- the one paying the bill. Carriers obligation is to the shipper. You want to deal with the carrier, get an account with them, and convince people to send you stuff collect. That's actually common in many industries, but good luck getting Apple or Amazon to do it. Also, you'll pay two times as much as they do, because volume = discount. I've dealt with lots of carriers for lots of claims, and you're better off dealing with your seller. Let them make it good, and deal with the carrier.


(As an aside, the tracking number, if it's in UPS's 1Z.... format, includes the class of service, which includes whether a signature is required. If it's not required by class of service, the driver gets discretion to leave the package. Sometimes, they screw up. The vast majority of the time, they don't. )

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Postby MemberSince99 » Tue Dec 17, 2013 6:36 am

Actually he IS the customer - he's ultimately paying for it, and he's the person the package is addressed to and it's legally his stuff.


I see this kind of cocky attitude in corporate America all the time. "If the customers don't like getting bent by us to hell with them we'll just find other chumps to rip off". That was literally the attitude at the place I work for now, a shipping company. The problem with their philosophy is the competition is always glad to see you take that attitude.

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Postby darkguy2 » Tue Dec 17, 2013 7:41 am

He is the customer for the company that he bought the product from but not the customer to the carrier. The one they have a contract with is the company and probably do not really care about the person getting the package. It's highly unlikely that one pissed off person will stop a company from shipping with them.
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Postby flan » Tue Dec 17, 2013 8:45 am

MemberSince99 wrote:Actually he IS the customer - he's ultimately paying for it, and he's the person the package is addressed to and it's legally his stuff.


Of course, he's ultimately paying for it, but saying he's the customer of the carrier makes just as much sense as saying he's the customer of whoever apple buys the screen from. Where title passes depends on the details, but from a consumer seller, it's likely not until receipt.

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Postby whit » Tue Dec 17, 2013 9:38 am

even if he is getting free shipping the company most likely worked out a way to integrate the price into the product

where I used to work, I got to send stuff to customers overnight via fedex for free to them at no charge, even if it was for only one item; we already are making a 60-70% profit margin (yes, after overhead costs and everything, much like apple and prices around there too if not more)

because we wanted the sale and the customer was going to be leaving in two days or something like that

or just because I sold 50k worth of stuff that we paid a few thousand for

so yes, the companies are paying for the shipping directly by buying in volume BUT even at $30 for overnight you really think the company paid that much or do they only pay for xx but still make you pay for a portion of it on top of the profit margin which takes into account overhead costs?

companies pay directly--you pay the company-- so you are paying albeit indirectly

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Postby MrClean » Tue Dec 17, 2013 1:52 pm

Yes, the company who sold the product to me is the customer of the shipping company. But it still seems silly for the shipping company to say "No, don't tell us the details, have Apple initiate the investigation because we really don't care what you have to say"...but of course shortly later ask me for the details anyway. I get that the investigation needs to involve both parties, but it's aggravating that when I initially voice my concern to UPS (since they're the ones who messed up), instead of them contacting Apple, they basically tell me "either have them contact us directly or shut up, we don't care if it's coming from you". Yes, I'm not the direct customer to the carrier, but trying not to deal with me directly is pointless since you obviously will have to sooner or later (in order to get the details pertinent to the investigation).



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