Delta taking care of clients

A place to discuss anything... except credit cards!
10 posts
Obi-dan
Centurion Member
Centurion Member
 
Posts: 190
Joined: Fri Aug 02, 2013 2:35 pm
Location: Houston, TX

Delta taking care of clients

Postby Obi-dan » Wed Dec 04, 2013 10:06 am

Cards:
Chase Sapphire Preferred
Marriott Rewards
Citi Hilton
Barclay Arrival
AMEX BCE (member since 95)
Chase Freedom
Discover It
Wells Fargo Platinum
Barclaycard (Apple)
Local Credit Union Visa (buy local!)


FICO Scores:
TU: 824 (Aug 2014)
Experian: 789 (Aug 2014)
Equifax: 807 (Aug 2014)


BonusPack
Green Member
Green Member
 
Posts: 24
Joined: Fri Nov 15, 2013 11:39 pm
Location: Florida

Postby BonusPack » Wed Dec 04, 2013 11:12 am

I had heard about that. It shows that money talks. Its unfortunate that some big businesses don't realize that you will get more in the long run by treating your clients right. Instead of short term financial gain.

MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Thu Dec 05, 2013 6:53 am

How is this a surprise? They are in business to make money, and they care NOTHING whatsoever about the little guy, we are peanuts to them, like the two or three in a bag they may give you as a snack on the plane.


Who could possibly be surprised by this? The only surprise to me is they don't do it more often (or maybe they do and we just don't hear about it) and that it's a big deal. Once they get your money all you are is a PITA to them. They don't want you to die but only because they don't want liability for that. Get the picture here? It's reality.

dickey1331
Centurion Member
Centurion Member
 
Posts: 229
Joined: Thu Mar 07, 2013 10:59 pm
Location: Houston, TX

Postby dickey1331 » Thu Dec 05, 2013 11:15 pm

I dont really blame Delta. Does it suck? Yeah but it was a strange circumstance.
Platinum Delta Skymiles $12,900
Marriott Rewards Premier $12,000
Discover IT $12,000
USAA Cash Rewards $11,000
American Express Blue Cash Preferred $10,000
Chase Sapphire Preferred $6,500
Best Buy $6,000
Chase Freedom $4,500
Zales $4,000
Amazon Prime $4,000

MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Fri Dec 06, 2013 6:02 am

I don't blame Delta either they have every right, duty and responsibility to screw the living hell out of the poor suckers that fly them so the CEO can get more millions in his bonus. And Delta had the decency not to ask the other passengers to squeal like pigs as it stuck it to them, that's more than the hillibillies in Georgia do when they screw you over if Deliverance is any indication. Be grateful people, they can do whatever they want and you are nothing. That's what makes America the great nation it is.

samhradh
Centurion Member
Centurion Member
 
Posts: 388
Joined: Thu Nov 21, 2013 1:13 pm
Location: United States

Postby samhradh » Fri Dec 06, 2013 8:41 am

I read the article and to me it seems like Delta's course of action was logical: a chartered flight gets delayed due to mechanical issues on a plane. A commercial flight that was scheduled to leave after the chartered flight is bumped so the chartered flight can leave as close to scheduled as possible. Delta believes they will be able to fix the mechanical issue quickly enough that the commercial flight will only experience a short delay. Unfortunately, the problem is not fixable, so the commercial flight is cancelled and the passengers are compensated for the trouble. It doesn't seem like the team got preferential treatment. It's a simple matter of who came first. Now, maybe the talk in the back room was that "The basketball team is more important," but we'll never know.
Citi Forward ($10.1K), AmEx Blue Cash Everyday ($30K), Chase Freedom ($12.4K), Discover it ($5.5K), Barclaycard Arrival ($12.5K), L.L. Bean Visa ($5K). FICO 806 (TU), 812 (EQ), 806 (EX).

dickey1331
Centurion Member
Centurion Member
 
Posts: 229
Joined: Thu Mar 07, 2013 10:59 pm
Location: Houston, TX

Postby dickey1331 » Fri Dec 06, 2013 11:46 am

MemberSince99 wrote:How is this a surprise? They are in business to make money, and they care NOTHING whatsoever about the little guy, we are peanuts to them, like the two or three in a bag they may give you as a snack on the plane.


Who could possibly be surprised by this? The only surprise to me is they don't do it more often (or maybe they do and we just don't hear about it) and that it's a big deal. Once they get your money all you are is a PITA to them. They don't want you to die but only because they don't want liability for that. Get the picture here? It's reality.


How did they screw anyone? What would you have done differently? I think they did about as good as a job as you can do in that situation.
Platinum Delta Skymiles $12,900
Marriott Rewards Premier $12,000
Discover IT $12,000
USAA Cash Rewards $11,000
American Express Blue Cash Preferred $10,000
Chase Sapphire Preferred $6,500
Best Buy $6,000
Chase Freedom $4,500
Zales $4,000
Amazon Prime $4,000

MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Fri Dec 06, 2013 12:18 pm

The team didn't get preferential treatment? You can't be serious. Try getting bumped when you are going to miss a funeral like one person did in this case, THEN I'll ask what you think of preferential treatment.


Yes clearly the team DID get preferential treatment. I'm sure it's driven by $$$ in that the team uses Delta as their airline and Delta makes $$$ off them, where you might not fly them again for years and they couldn't care less about you, they got your money.


I would be hacked but if you don't mind grabbing your ankles for them, well be my guest. I'm sure they'll be delighted too.

dickey1331
Centurion Member
Centurion Member
 
Posts: 229
Joined: Thu Mar 07, 2013 10:59 pm
Location: Houston, TX

Postby dickey1331 » Fri Dec 06, 2013 5:05 pm

MemberSince99 wrote:The team didn't get preferential treatment? You can't be serious. Try getting bumped when you are going to miss a funeral like one person did in this case, THEN I'll ask what you think of preferential treatment.


Yes clearly the team DID get preferential treatment. I'm sure it's driven by $$$ in that the team uses Delta as their airline and Delta makes $$$ off them, where you might not fly them again for years and they couldn't care less about you, they got your money.


I would be hacked but if you don't mind grabbing your ankles for them, well be my guest. I'm sure they'll be delighted too.


You are avoiding the question. What would you do differently? Either way someone is going to get screwed.
Platinum Delta Skymiles $12,900
Marriott Rewards Premier $12,000
Discover IT $12,000
USAA Cash Rewards $11,000
American Express Blue Cash Preferred $10,000
Chase Sapphire Preferred $6,500
Best Buy $6,000
Chase Freedom $4,500
Zales $4,000
Amazon Prime $4,000

MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Fri Dec 06, 2013 5:25 pm

I would be fair and say that whoever had the plane that had issues would be the inconvenienced ones, though of course I'd try to accommodate them as soon as possible. I would not bump a bunch of people to make way for a basketball team, nor would I bump a basketball team to make way for others. Fair is fair. And what Delta did was very unfair and lousy customer service. I'm sure they would not have bumped that team to make way for someone who had an urgent need like going to a funeral, I mean clearly they wouldn't since they bumped the other way.


Oh well glad I don't fly and never plan to again. I don't miss that mess at all.



Return to “The Lounge”

Who is online

Users browsing this forum: No registered users and 2 guests