Amazon third party sellers - information

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MemberSince99
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Amazon third party sellers - information

Postby MemberSince99 » Sun Nov 17, 2013 7:15 am

This post is meant as information for third parties who sell on Amazon. They may sell new, used or a combination of the two.

Basically, Amazon allows third parties to sell goods on Amazon. Anytime it's not Amazon itself selling something, it's a third party vendor. You can tell because instead of saying Amazon is the seller you'll see the third party's vendor name, and that the item is not eligible for Amazon Prime.

Why is this important? Well sometimes it's not. I've bought from sellers who are flat out excellent and I would not hesitate to buy from again. Some of them are terrific. I've also dealt with the not so terrific, and I'll describe a couple of those in a moment.

Amazon still stands behind whatever a third party vendor sells on their stie, but it's much more of a hassle if there is an issue, as they file a claim and unless you want a gift certificate you have to wait and see what Amazon determines the resolution to be.

I had this happen where I ordered an item, then requested that the vendor cancel the order via Amazon's messaging system. Days later, I got a notice the vendor had shipped the item anyway, and then I got another notice from the vendor saying they had processed the order but caught it before it shipped, and they would be crediting my card within 2 business days. Ok no biggie I thought, but when I checked my card 5 days later and no credit even pending (it's Amex, which some of you may know is pretty quick) I thought hummm something isn't right here. I wrote the merchant and no response, so then I contacted Amazon customer service. I showed them the message thread and explained what happened. Amazon opened one of their A-Z claims for me, where I could either wait for the merchant to respond and see what the outcome is, or take a gift certificate. I took the gift certificate. The item never came, so apparently the merchant planned to not ship but still let me pay them anyway. That just wan't cool with me unfortunatley.

So what recourse do you have against this kind of thing? Well first there is Amazon customer service. From what I've seen they will take care of you even though it's a third party.

Also there is the Amazon feedback system. You can leave feedback for others to read on the transaction, kind of like eBay feedback. Needless to say I left that seller 1 star on that transaction with details on what happened.

I had one other not so great experience buying from third parties on Amazon, which relates to the feedback system. I bought a book that the third party seller claimed was "New" condition. I got the book and it had the sales receipt from 11 years earlier with it on it, saying where it had been bought, and sticky goo on the front cover. It was otherwise in good shape, so I kept it, but you know that is USED not new condition. And my problem was the seller said it was NEW and it was not. If he had said used but good condition, I'd have been fine. So I mentioned that in the feedback and left 4 stars instead of 5.

The seller noticed the feedback very quickly and wrote me an email, offering basically a bribe for me to change it. I said nope I'm not interested in being bribed - what I wrote is true, and the buyers on here rely on the feedback being honest to know who to purchase from. I would be doing them a disservice by modifying my feedback to say something that isn't true. He still got 4 stars which to me is good anyway. I mentioned if you want that 5 star rating then please try to be more accurate in your descriptions and I'm sure you will earn it the right way.
But I could see some folks taking the bribe and going along with changing the feedback so it's not necessarily a perfect system.

So that's a brief summary. I have bought quite a few things via third party sellers, the vast majority of the experiences have been fine. There was one where I SUSPECT the reason they are selling brand name stuff at VERY cheap prices is they are counterfeit Chinese knock offs based on the quality of the item which was VERY apparent it wasn't nearly as good as the brand name stuff I have, but I have no proof, but it seemed suspicious, so if you see someone selling name brand stuff saying it's new for a fraction of what the real thing goes for, be suspicious of that too.

I hope this helps someone. Personally I've found that unlike eBay I have yet to be ripped off buying on Amazon because Amazon will stand behind you the customer (where Paypal will sometimes hold you down while the crook screws you). Thus I have no fear of buying from third party sellers on Amazon, but nothing is truly perfect of course. But the vast majority (99%) of what I bought was a great experience.


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Postby Dylan1982 » Sun Nov 17, 2013 10:23 pm

Well last night I just ordered some two home chargers and a car charger from the third party sellers. Hopefully I'll have some luck.
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Postby benhollberg » Mon Nov 18, 2013 4:04 pm

I haven't had a problem with thirty party sellers on Amazon, I also tend to by direct from Amazon if the prices are not too different. Also to note, some third party sellers are Prime eligible if the order is fulfilled by Amazon.
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Postby djrez4 » Fri Dec 20, 2013 2:22 pm

Might as well get on Member's bandwagon:

I've been trying to order a Morakniv Classic No 1 knife from Amazon. It's a simple, wood-handled knife with a carbon steel blade. I've placed two separate orders, and both have been fulfilled incorrectly. I keep receiving a plastic-handled knife with stainless blade. The first time, Amazon refunded me and provided return shipping. But, twice in a row? That's an internal error.

I still want the knife, but I'm sick of receiving the wrong item. I may just go buy it elsewhere.
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Postby darkguy2 » Fri Dec 20, 2013 4:24 pm

I almost always buy only from Amazon since I have Prime. I will even pay a bit more to buy it from amazon even though it may be cheaper from a 3rd party. That way I do not have to worry about getting shafted. The only things I will consider are cheap items with free shipping. Things that I do not care that much about if they screw me over. Plus if Amazon does not sell it directly I can usually find it cheaper elsewhere that is more reliable.
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MemberSince99
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Postby MemberSince99 » Fri Dec 20, 2013 5:23 pm

You still have to worry about the shippers. I've had FedEx basically steal from the box, and then attach a note suggesting I file a claim. Now today, I had something shipped, it went on the truck for delivery, then I get a message that says delayed due to weather. I'm home today from work, but I opened the door, went outside, and it's not a blizzard, not even snowing at all, not even a little, all day (there was a light dusting from overnight, only a fraction of an inch). I'm just not seeing why that would cause them to not deliver. The item went back to the shipper facility undelivered. I'll be lucky if it's not lost or stolen, and living in WI if you are going to wait for sunny and 70, it's going to be a hell of a wait. I wish I could use weather like today to miss work, but I'd get fired (I am taking PTO I have to use it or lose it).


I have no issue with Amazon they are great, but these shippers in my experience pretty much all blow.

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Postby darkguy2 » Fri Dec 20, 2013 6:29 pm

MemberSince99 wrote: I wish I could use weather like today to miss work, but I'd get fired (I am taking PTO I have to use it or lose it).


My company I am doing my co-op through is switching to PTO. Everyone is not pleased to say the least. Before they got unlimited sick days and could roll over unlimited number of vacation days for the next year. Now sick days are PTO and you can only keep 5 days. Now the entire office is going to be gone the rest of the year to use up their days so they do not lose them. The are bumping everyone up 3 extra days of PTO but that only helps if you never get sick. Now people are going to be coming in work sick because they do not want to take PTO. In addition if you have a negative balance of PTO at the end of the year they will take it out of your paycheck.
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MemberSince99
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Postby MemberSince99 » Fri Dec 20, 2013 7:16 pm

That's what my company does too - the same thing. It's all "PTO" and they don't care how you use it, but that's all you get. So people come to work sick and make everyone else sick because they don't want to lose their vacation time. Then the whole place is coughing and sneezing. With the loss of productivity, I really doubt they are saving any money for execs to get bigger bonuses with, but that's just how they roll.


And PTO there is use it or lose it so everyone has to take it at the end of the year. It was suggested to me that I could not take mine and "under the table" my managers would let me take it next year, I was thinking yeah right if I don't take it, I lost it. Sorry but I'm just not that trusting of what the company says I've been in the workforce too long.


by the way even though the stuff was sent back to the shipping facility or so it said online, about an hour ago it was delivered. I don't get that, but I guess they did deliver today.

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Postby MemberSince99 » Fri Dec 20, 2013 7:46 pm

Wow I'm going to have to admit I was wrong about conditions. They LOOK fine, but I just went out to go somewhere, and right away I noticed the wetness is ice. It's pretty much a slipfest out there, with a light coating of ice on the road, that was the issue.


now I understand, and I gotta say I was wrong about this one. I turned around and came back home nothing is worth that risk to me.



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