- Centurion Member
- Posts: 204
- Joined: Tue Oct 30, 2012 10:25 am
- Location: TX
We bought some new vehicles that came with a 6-month trial period of XM, which we allowed to lapse. There were several calls from customer service urging us to re-up, but they stopped when I told them that yes, their deals were wonderful, and it was very sweet of them to "work with us" with their reduced rates, but *cue the embarrassed, self-conscious voice* we just couldn't afford it in our budget right now with the economy the way it is, you know... :o)
XM kept sending us fliers with good rates to lure us back, and after a while, DH picked up a 6-month subscription for my birthday (with an eye to some road trips as well). He specified to customer service, "I just want the 6-month advertised rate; I don't want it to auto-renew." And he was assured, oh, no, it wouldn't auto-renew. Not at all.
At some point during that 6-months, I had a frazzly day and had no clue where I put a particular credit card after use. It happened to be the same card that he had used for the XM subscription. After looking for it for a few hours, I called to report it lost, and never actually spoke to a CSR... just an automated "press a number if your card has been lost or stolen..." "verify these last few purchases..." "your card has been closed. A new one will be sent to you." I found my old card a day or two later on my dresser; the replacement card arrived; I didn't think anything else of it.
At the end of the 6 months, we get a nasty letter from XM saying, "Hey, you deadbeats! That credit card number you gave us doesn't work! No XM for you if you don't give us a good cc number!" And he got a couple of phone calls from customer service. I want to say he was around for the third one, and, among some other issues he had with them (which I can't remember), he demanded to know why he was being charged when he was specifically promised that he wouldn't be. He was escalated to a supervisor, and the call was mysteriously dropped during the transfer. XM never called back...
Wait a year or so, and XM started sending us some tentative fliers again. Another advertised special. This time, I'm the one who re-ups for a fresh 6 months with his birthday (and some roadtrips) in mind. I read the flier, and it distinctly says, "We will automatically bill you at the end of the promotional period."
Skip a month or two, and the credit card company that I used for the subscription abruptly sends us a new card in the mail, saying there had been some suspicious activity. After a three-day weekend, my old card abruptly stops working, so I call customer service. What do you know, there really was suspicious activity, and they couldn't tell me anything about it. (Unlike, say, Chase, which makes up pretend suspicious activity to cover when they misinterpret "suspicious activity".) :oP So the card got switched over. We'll see in a month or two what happens when XM finds out when their automatic billing doesn't go through...
Since satellite radio is a prepaid service (I pay for the 6 months I'm about to use), I don't see any problems about getting out if they don't have a means to bill you. Otherwise, you can just be direct and say, "I'm done; cancel my subscription" instead of hemming and hawing and being polite and making up excuses about how you'd love it, but it's just not in the budget...