Buying high-end stuff

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rohnin
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Buying high-end stuff

Postby rohnin » Fri Jun 21, 2013 1:24 am

Has anyone noticed that customer service is horrible?

I custom ordered a few things (watch, car) and the salespersons rarely respond to my questions or keep me up to date. Is it abnormal to expect decent service after spending lots of money on rare goods?


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FastSRT8
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Postby FastSRT8 » Fri Jun 21, 2013 1:39 pm

Where are u buying from?
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DoingHomework
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Postby DoingHomework » Fri Jun 21, 2013 2:18 pm

I generally get great customer service. I have the same question as Fast...where are you shopping?

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FastSRT8
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Postby FastSRT8 » Fri Jun 21, 2013 5:59 pm

I usually get exemplary service from the big boys. Walk in and get helped quickly.
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BirthdayBoy
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Postby BirthdayBoy » Fri Jun 21, 2013 6:16 pm

I blame the absolute emphasis on higher education in this country. I was born in 1980, and as such, grew up being told that if I didn't go to college, I was worthless. Poor people were poor, solely because they didn't go to college. 3rd world countries are sewers, because there is a lack of higher education.

These are the things I grew up hearing, from everywhere and everyone. So did everybody I grew up with. In fact, everyone I grew up with did indeed go to college. Even the dumbasses.

So, here we are, with everybody except for the absolute dregs of society having some sort of college degree, and every last one of them thinks they are too good for lowly sales or service positions. They would rather have a terribly underpaid white-collar job, than stoop to the level of sales.

Where I am going with this, is that society just doesn't value what used to be respectable jobs. Sales of high-end items used to be a perfectly respectable position. People were proud of their products, worked to be as knowledgeable as possible, and bent over backwards for their customers. Nowadays, persons in those positions feel like they're slumming. Society doesn't give them the respect they deserve, and so they don't put in the extra effort.
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FastSRT8
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Postby FastSRT8 » Fri Jun 21, 2013 6:39 pm

Interesting point and I'd have to say I agree.

People these days (some not all) are not willing to do what it takes to get where they want to be.

A sense of self entitlement

This is partly what is killing the youth of today.

BirthdayBoy wrote:I blame the absolute emphasis on higher education in this country. I was born in 1980, and as such, grew up being told that if I didn't go to college, I was worthless. Poor people were poor, solely because they didn't go to college. 3rd world countries are sewers, because there is a lack of higher education.

These are the things I grew up hearing, from everywhere and everyone. So did everybody I grew up with. In fact, everyone I grew up with did indeed go to college. Even the dumbasses.

So, here we are, with everybody except for the absolute dregs of society having some sort of college degree, and every last one of them thinks they are too good for lowly sales or service positions. They would rather have a terribly underpaid white-collar job, than stoop to the level of sales.

Where I am going with this, is that society just doesn't value what used to be respectable jobs. Sales of high-end items used to be a perfectly respectable position. People were proud of their products, worked to be as knowledgeable as possible, and bent over backwards for their customers. Nowadays, persons in those positions feel like they're slumming. Society doesn't give them the respect they deserve, and so they don't put in the extra effort.
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Postby Bksuper » Sat Jun 22, 2013 2:32 am

To me, there is a big difference between entitlement and an expectation that spending years in school will lead to statistically higher pay. There has to be some incentive to higher education, as you invest a lot of time and money being a student. and the opportunity cost of going for extended higher education is huge. That does not mean that work ethic and individual ability to apply their skills to the responsibility of a position are universal traits among graduates, nor that I think those things should not be expected out of employees and factored in to who gets hired and paid what, but you shouldn't judge someone as entitled because they expect that their degree will result in more income.
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FastSRT8
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Postby FastSRT8 » Sat Jun 22, 2013 8:49 am

You maybe right for 80% of the people out there but you can't deny what I said is true. But I see it out there and I see it a lot. There is no guarantees higher learning will new you a 'better' job but many are missing the point if a higher education...... it's to help you learn how to think and adapt. Survival of the fittest.




Bksuper wrote:To me, there is a big difference between entitlement and an expectation that spending years in school will lead to statistically higher pay. There has to be some incentive to higher education, as you invest a lot of time and money being a student. and the opportunity cost of going for extended higher education is huge. That does not mean that work ethic and individual ability to apply their skills to the responsibility of a position are universal traits among graduates, nor that I think those things should not be expected out of employees and factored in to who gets hired and paid what, but you shouldn't judge someone as entitled because they expect that their degree will result in more income.
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BirthdayBoy
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Postby BirthdayBoy » Sat Jun 22, 2013 12:30 pm

Sure, there are plenty of driven, smart people getting useful degrees. Those that researched their prospective industry beforehand and found a need for people with their skills certainly deserve a decent wage.

The person with a masters in "Kitten Studies"? Maybe not so much.
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Postby jojo » Wed Jun 26, 2013 10:14 pm

I'm going to disagree with this one. I was at the Houston Galleria earlier this year and I got exemplary service from all the high end stores like Louis Vuitton, Ferragamo, Neiman Marcus, Tiffany's, and Prada even though I didn't buy anything. I went down the street to Dillard's and those snotty sales associates couldn't be bothered to look my way when I needed help to find an item on a gift registry.

The bride and groom ended up getting a card and cash from me. Dillard's got a scathing letter on their poor service and an upset customer who shares this story on multiple forums.



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