Does anyone here own a Kirby vacuum?

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s.jessica
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Does anyone here own a Kirby vacuum?

Postby s.jessica » Tue Jun 18, 2013 9:33 am

Anyone here have a Kirby vacuum? If so, what do you think about it? What did you think of the sales tactics?

They do seem to be a well made vacuum with a powerful motor and amazing suction to get down deep in your carpet and suck up all that dirt others leave behind, but I hate the in-home demonstration and you can't buy one without it. They wouldn't even schedule me a demonstration because they said I wasn't qualified. I tried to schedule one online several times but they wouldn't come.

Last week my good friend who just purchased a nice house invited several of us over because she managed to get an in-home demonstration. They sent out a kid on his first sale ever with his supervisor. There was about 10 of us in the room and I don't think the supervisor appreciated it much. It was obvious they have their sales people memorize a script from a book, he kept forgetting his lines and had to look back in his book. Several things annoyed us, first he puts down my friend's Dyson Dc50 then sits it outside calling it a liar & thief saying it was stealing electricity and only pretending to clean the carpet. on the front porch! Then he calls his "office" and says my friend is going to buy today and make payments -- nobody said they were going to buy today.

The deal was my friend was to get a "free room cleaning" but I'll bet he left over 100 of these little round filter things laying all over the house, my friend put out a waste basket for him and put it right in front of him but he kept putting those little filters all over the floor. He kept talking about this "contest" he was in like we were supposed to feel sorry for him and purchase because he was new and in a contest.

Full price for these units is $3,200 and payment were $90 down and $90 per month. Funny, they'll gladly accept that liar & thief Hoover in trade, they also take cars, boats, motorcycles, guns, jewellery or anything of remote value. One of the people watching found a Kirby Sentira II just like the one demonstrated for $800 online. Crazy, they only brought one demonstrator unit with them and that's what you would have to buy for $3,200, they said to make it fair to everyone we couldn't demand a new unit. No special deal for the unit being used as a demonstrator at 15 homes previous to this.

In the end, nobody made a purchase and the kid left his script book. Not sure what I will do now but the book made some interesting reading.



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Postby gmonox » Tue Jun 18, 2013 10:15 am

:eek:

I have no experience with a Kirby vacuum, but for that price I'd get a central vac. Way cheaper and probably better too D:
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MemberSince99
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Postby MemberSince99 » Tue Jun 18, 2013 11:07 am

I have never owned a Kirby. Knew someone who did and said they were good but not THAT good.

If you think the sales pitch is slimy, and it is, they rope people into doing that work the same way - with lies and deceit. The whole thing is a con job from start to finish.
I had a friend who was looking for work and answered one of their ads. They led people to believe they were going to sell to businesses but when they went to the "orientation" it came out what was really going on. Basically you're mostly cleaning people's carpets for nothing. Needless to say he did not stick around. But he mentioned they said you would make X per month "commission" but you had to sell so many vacuums in that time, just a number no one is going to hit, because you run out of friends and relatives eventually. And the sales pitch to get them hooked was something else too - one guy pulls a wad of cash out of his pocket, and asks one of the trainees to count it - it was thousands of dollars. They were then told man this is just my mad money, I can go get drunk on this and never miss it, it's nothing to me. I would have piped up and said well hell, if you would never miss it, then I'll just take it with me, but I bet that wouldn't have gone over too well.

My dad got a call from them for a free carpet cleaning. Being greedy he took it but he should know that no one is going to come and clean your carpets for free. It was the Kirby folks, and the REAL goal was to sell you the vacuum. He said the guy was there all day, and into the night applying high pressure to sell it, his family was waiting in the car while he's in there trying to make the sale. He said he could hardly get rid of the guy, and that he learned his lesson and the next time he needed his carpets cleaned he would call a carpet cleaning company and pay for it.

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Postby BirthdayBoy » Tue Jun 18, 2013 12:20 pm

The Kirby people have been to my house twice in the last month, and spent over 6 hours vacuuming and shampooing my carpets despite being told that I have absolutely no interest in buying a vacuum that costs more than my car.

Some interesting things I learned:

- Around hour 4, they brought the price down to $1200

- Around hour 6, I learned that I could buy a refurbished Kirby from them for under $300

- The first sales rep did an awful job of cleaning my carpets, but the second guy really did a bang up job. Shampooed it and everything.

Now, I have no intention of spending $1200 on a vacuum cleaner, however that refurbished model for less than $300 is not a bad deal. It does however, come with a far less attractive fabric used for the bag.
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MemberSince99
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Postby MemberSince99 » Tue Jun 18, 2013 1:04 pm

What's the warranty on the 300 vacuum? For that I'd be interested. That's about what I paid for my Dyson new. (Got it on sale). The Dyson is good but if you can get a Kirby vacuum for 300 you have to at least consider it. I couldn't care less about the fabric color, it's not like its going to be part of the decor or anything.

I'd have probably bought the 300 one, if it had any kind of warranty on it.

BirthdayBoy
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Postby BirthdayBoy » Tue Jun 18, 2013 1:15 pm

I believe it had a 5 year warranty.

I'll probably be calling them back and picking one up some time in the near future, as it's really not a bad deal.
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s.jessica
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Postby s.jessica » Tue Jun 18, 2013 3:30 pm

This is the page for the reconditioned ones we found.
Vacuum Cleaners | Vacuum Parts | Hoover, Bissell, Oreck, Dirt Devil & More | The Vacuum Center

How could I get a $300 Kirby? If I called the local Kirby office would they sell me one? A Kirby for <$500 and not have to deal with the free carpet cleaning sales clown act would be perfect!

I wonder if they still remember me? I made their crap list back in October. I answered an ad on Craigslist for "Carpet cleaners wanted". The local office was something like "CLH Enterprises". What I didn't realize at the time, this little office was nothing more than a hiring office for Kirby. They interview and hire you then put you in a company van at the office and take you to a town 60 miles from here, then they first have you sign the employment papers. Of course they are in a big hurry because we got to the office in the second town late and they said these are just standard employment papers, just hurry up sign them and read them later when we get back on the road.

They kept yelling at me to hurry up, they were late, so I jumped back in the van, the I looked at the papers and my reaction was "OH HELL NO!" The papers were an agreement to be an independent Kirby sales person. I was basically assigned someone to shadow and they said to follow him quietly and just observe, no talking whatsoever. I told them they could just take me back now because I wasn't interested and they said "NO! we don't go back until we are finished at around 10pm." They expected to be back at the office where I parked my car around 1:30 or 2am, then we leave again the next morning at 10am.

The first house we stopped at by the grace of God while now 90 miles from home was very close to a cousins place. I sent them a text, slipped outside, my cousin picked me up out back and we was gone! When they called my cell I told them I didn't appreciate their bait & switch hiring practice - oh they were pissed. The guy screamed over the phone at me, but I didn't pay much attention, I just hung up.

I always wondered if someone had an adverse reaction when they learned they were selling Kirby door to door if they would leave you stranded hundreds of miles from home or if they would still take you back home. My cousin told me I just got really lucky since I signed the papers and agreed to do the job, I might have had to play along for the rest of the day without somebody being right there to get me.

I like the Kirby vacuum, I don't like the sales practices and I don't like they way they hire.

MemberSince99
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Postby MemberSince99 » Tue Jun 18, 2013 4:30 pm

Sounds like a cult. I would not contact that place. You were lucky.

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Postby Sevenfeet » Tue Jun 18, 2013 4:55 pm

I've had a Dyson for the last 8 1/2 years. Paid $500 for it. It's now having it's first repair issue...a busted power cord. I think I've gotten my money's worth.
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Postby mdl28 » Tue Jun 18, 2013 9:26 pm

I used to work for kirby when I was 17yrs old. I answerd an ad and was hired with in a week. Ask any questiom and I will
give you guys the interestimg answers. I did actually make good money for a 17yr old.
MDL

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