Customer’s Dunkin’ Donuts Rant Goes Viral for All the Wrong Reasons

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Postby MemberSince99 » Thu Jun 13, 2013 7:21 am

And speaking of this kind of attitude, I find it's not limited to people but sometimes to businesses as well.

I will point out I've had many more companies go the extra mile for me than screw me. But having said that there are always a few bad apples. Case in point: Companies who take your money and promise you a good or service for a fixed period of time, then for whatever reason renege, but fail to refund a pro-rated amount of money to you - basically keep your money anyway. That to me is totally unethical, but it's happened more than once. I paid Microsoft (as a programmer) for their MSDN library basic subscription, a few years ago when they offered that, but they ended that version of it (about 100 a year) in the middle of my subscription, just ended it, but didn't bother to refund me the 50 bucks or so that I didn't get out of it. I mean them screwing me that way surely helped their bottom line by 50 bucks, but you know that is just wrong, if YOU end the agreement for whatever reason, YOU should make right on it, and there probably is a legal basis for that but they know you aren't going to sue them for 50 dollars.

Another one happened just yesterday - I had paid for a year of an online game back about December, it was also over 100 bucks (120) and yesterday they went FREE. So I basically paid for 6 months in advance for nothing, essentially. You think they are gonna refund the difference? Hell no, of course not, you're just a chump who paid for what he could have had free. Again, this is wrong in my view.

I was thinking if we did this to these people, they'd put negative information in our credit reports and sic the vultures on us and 50 dollars would turn into 500 or 5000 with all the "fees" they'd tack on to it, why don't we have the same recourse? We should - getting screwed is getting screwed no matter who you are.

Just had wanted to mention that is another thing I really dislike about this system. They set up ways to go after consumers who renege as it should be, but as a consumer if they screw you, your options are a lot more limited.

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