Their aircraft configuration of seating is totally bizzare. I mean rear facing layflat seat? Choose carefully unless you don't mind looking into the face of a stranger while you eat AND see them drool all over their pillow when you get up from a nap.
United's food is not bad but no where near the quality of the bigger Asian airlines.
Aircraft is ok and to their credit having wifi all the way to Hong Kong was pretty cool.
Make sure you get on the upper deck on the 747..... it's nicer and service up there is better. Fewer passengers.
DoingHomework wrote:My favorite is United because they are one of the only majors that flies to the podunk airport in my backwater town. I've flow with them fairly regularly for over 20 years. I have status now but don't always have it every year depending on how much I travel. But they treat me very well even in the years I don't have status. I've had some issues with them, mostly with their web reservation people in India screwing up.