- Centurion Member
- Posts: 1589
- Joined: Sun Jun 19, 2011 2:37 pm
- Location: Down South
I complained on twitter about something ATT related a while back. Their customer service team contacted me to make things better. I supposedly signed up for a promotion that was going to have me sign a 1 year contract and pay 10 bucks less a month.
My next two bills after that call were HIGHER than any other bill I've had with ATT. The first month I shrugged it off (uncharacteristically), but the second month I got back onto twitter. I played phone tag with their team again until I reached a customer rep in a foreign office this past Friday.
The lady kept telling me that the higher price was the new promotion. I told her that she could go fly a kite. After tiring of her incompetence, I escalated to a supervisor.
The supervisor had an accomodating tone from the beginning. I explained my situation and displeasure. She offered me a promotion for 25.95 a month to upgrade from DSL to Uverse. Once I understood that I couldn't have combined billing with my dish network anymore, I was hesitant. She offered to 0 out my account balance by issuing additional credits to the credits already issued by the first rep. (I had no clue.)
Long story short, I ended up going from a 51 dollar a month plan and a 160 something dollar dish/att bill to a $77 credit balance and a 25.95 plan. I'm sure that they are going to screw something up, but I'm pleased with the results so far. I will post more about my adventure after my appointment to install Uverse happens tomorrow.
Gas: Discover It, Penfed Platinum Rewards x2, Chase freedom, Citi TYP
Plane tickets: CSP
Groceries: AMEX BCP, Penfed Platinum Rewards,Citi TYP
Clothes: Express, Amex BCP, Discover IT
Amazon: Citi Forward, Cash +
Restaurants: Citi Forward, Chase Freedom, Discover IT, CSP
Hotels and other travel: Discover Escape, CSP
Movies: BofA travel rewards visa signature(fandango), Discover IT, Citi Forward, Freedom
Bars, clubs, tomfoolery: CSP, Citi Forward, Discover IT, Freedom
Balance transfers: Kroger 123 rewards
Bill Pay: Chase Ink Plus, Citi Forward
Everyday spending: Bofa Accelerated cash rewards amex, Discover Escape