Square credit card processing reviews?

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Square credit card processing reviews?

Postby Grupet » Sun May 13, 2012 3:20 pm

Is there any store owners here who use an iPad and Square for cash register and credit card machine? I'm looking to open a small store and was wondering if that's the way to go instead of getting an actually cash register and credit card machine?

I also read somewhere that you pay less % to the credit cards company through Square.
Any thoughts will be helpful.

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Postby ivotedale » Sun May 13, 2012 5:28 pm

I don't own a small business or use iPad's+Square units myself, though there is a small coffee shop here in college town Tempe, AZ called Cartel Coffee Lab- in which they use iPads+Square units in place of full blown register system. They are generally always busy and do well taking in money (gotta keep those college kids up studying for finals!).

So ultimately I can't attest to how it stacks up compared to a traditional cash register setup, but it's a lot cleaner/less bulky/mobile, more "hip," and possibly quicker.

I say try it out if you can; especially if it's more cost-efficient w/ this method.
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Postby Celestine » Mon May 14, 2012 12:28 am

Were you referring to the regular cash register or the POS computer that has integrated cash register? If you are thinking long-term, then get the POS computer; more secure and control than the iPad and iPhone plus Square app.

Don't skimp on things like that especially when it concerns accounting and financials or it will come later and bite you.

Business is business. Don't mix personal and business. Being "hip" will not get you any business if your accounting and financial methods are bad.
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Postby SWADE23 » Mon May 14, 2012 10:48 am

hey guys,
I have the squared up swipe unit for iphone... I dont use it often but it does come in handy for people who say "ill be right back let me go get cash"
the app takes 2.97% per transaction... money is in the bank a day later...
swipe the card, customer signs with their finger, you send them an email receipt...

awesome for on the go ppl...
and the swipper for the phone is free... so is the app...

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Postby Pattie » Mon May 14, 2012 4:32 pm

One thing you guys should know about square is that it's close to 4% in transaction fees. That's very high considering the industry standard is around 2%.

Even at 2.97% indicated above, that's very expensive. Also, the transactions going through Square are not secure and thus, I would not suggest it for any business owner.

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Postby MikeBones » Tue May 15, 2012 2:26 am

Pattie wrote:Even at 2.97% indicated above, that's very expensive.

I use square to charge my customers when it is more convenient for them then having to get a check or cash although I prefer those methods because of the transaction fee, which I find to not be extremely high.

What other companies provide this service for a lower fee?

Why isn't it secure?
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Postby danpass » Tue May 15, 2012 3:25 pm

I took a mountain bike lesson and the instructor took cc. He used the swipe tool on his ipad using square.

When I logged in the next day to amex the charge had flagged as fraudulent. I called in and they said it was 'Square Inc' and I had no idea what it might be until she also mentioned the instructors name.

Otherwise it was a pretty smooth transaction sitting there next to the bikes when we came off the trail lol.

At work I frequently use the innerfence tool on the iphone along with the CC Terminal app which I've linked to our authorize.net account. I think their fee is 2.3 or something.

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Postby aldismiller » Wed Jul 18, 2012 6:23 am

iPad and Square are compatible and is a good option . I have not used it personally but many of my friends are using it. But according to me before going to any conlcusion,fully read and understand the terms and fees of merchant account agreement. Because satisfaction level varies from person to person and also depends on the type of business you have.

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Postby denela » Wed Sep 12, 2012 8:53 pm

I am a licensed massage and bodywork therapist, and now use Square.

For nine and a half years, I did cash and checks only, and only had maybe three or four returned checks, which were all handled promptly and to my satisfaction. After using it at my acupuncturist's office a few times, I broke down and got Square (and a smart phone, my husband was so glad! We upgraded at the same time....new gadgets! :D ). It was simple and easy, and sometimes people are inclined to tip more, or buy more gift certificates because I now offer it.

I like that I can accept MC/V/Amex/Disc - for the same fee! No surprises yet (since January 2012). The fee is reasonable to me, especially since it doesn't require a landline....or expensive equipment to buy or lease...and wireless cc terminals are expensive!....this is über portable for anywhere I might be doing a chair massage event, or bumping into a client who remembers they need a gift certificate, or even someone wanting to purchase a session package over the phone! (You can manually enter a cc number, for a slightly higher percentage fee.) I can write off the fees as a business expense, and if I never use it again, I won't lose sleep over it....I feel I've lost nothing.

I do now pay for a data plan, but I'm not sure how I got along before without my smartphone! I did fine, of course, but what a nice bonus! That only costs me an additional $30/mo, and worth every penny for me.

Down the street from my office is a chocolatier (she's amazing!) who uses the ipad/square combo, and seems to have only good things to say about it....and she is quite busy.

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Postby jason levin » Wed Feb 13, 2013 12:54 pm

I've used square before, and I really do not like it. Here are the cons to me about square:

A) no customer service #
B) holds funds above 1000$
C) doesn't give support when needed...

Recently, i was approached by a guy who told me he can give me 2% flat, no contract, and no other fees. I accepted, he was telling the truth.

If you decide to go with Square, just know the things above I mentioned.


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