I am NOT a big player and as such, they (AMEX) have not been able to as quickly as I thought they could turn around my wife's supplementary Centurion card delivery. I thought they can do cards overnight but....I have been waiting 5 weeks AND they have failed to deliver to me 2 cards!!!!
Let me clarify. This was the welcome card and kit from Amex. The first card I did not get as it was not received in my office by my receptionist who didn't know my wife by name and refused the package. This was my fault.
After waiting for weeks, I called Amex and they told me what happened and after waiting for 4 days for the card to comeback which it did not, they re-issued a new card and sent it over. I never got that as apparently Canada Post 'could not' deliver it
. Amex didn't call nor did the post office so it sat and sat until today when I called Amex who after checking informed me the package was on it's way back to them yesterday!!!
I asked them to FEDEX it so I will get it in my office but noooooooo... Amex Canada wanted to use Canada Post. Those guys have not successfully delivered 2 cards so I'm not going to hold me breath.
To make matters worse, I am off on the 18th for a trip to HK and NEED for my wife to have her credit card for shopping.
Alas... guess it's partially my fault for trusting them and taking my eye off the ball; working hard.