Am I the only one who thinks Citi Bank is terrible?

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mountaindewvoltage
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Am I the only one who thinks Citi Bank is terrible?

Postby mountaindewvoltage » Thu Oct 20, 2016 4:20 am

Now of course I won't make a post without reasoning and facts.

1) No credit card overdraft coverage option.
2) Conservative credit card lender with limits and APR's.
3) Shitty website. Looks outdated, some links are dead ends, some links shouldn't be there anymore.
4) Customer service is nothing but a bunch of clueless people from India.
5) One card with real travel benefits (the Prestige that they're nerfing next year).
6) Can't move their asses when sending out a new card after a product change happens, I'm still waiting for it to be sent after a week.

Regarding #3 -- The site showed me the option to order a "payment tag" when I PC'd to my Diamond Preferred that works with Paypass when you pay at certain merchants. I go back on there to check on the status and suddenly the link is missing. I'm sure if I hopped on chat and asked about it they'd tell me, "Michael, Paypass is a technology being phased on by MasterCard." Uh, no it's not. But thanks for the misinformation like usual.

I honestly think Citi is the most poorly managed bank of the big banks, and yes that includes Bank of America and Wells Fargo. Maybe their geeky CEO and executives should wake up and realize they don't offer a single feature another bank doesn't offer... Or even a quality feature as a result of being apart of that bank and not a different one.


kdm31091
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby kdm31091 » Thu Oct 20, 2016 9:44 am

I agree with you especially on the limit and APR issue, and speed of sending cards. They send cards very slowly, cannot expedite, blah blah blah. Fedex/UPS'ing a card is nothing new and many banks have no issue doing it. A company as huge as Citi should not make a big deal over it. Yes they expedite "premium" cards but if you don't have that, expect molasses USPS speed. My Double Cash that I used to have took over 2 weeks to arrive which I think is ridiculous in 2015 (when it happened). You'd think they want you to be using the card.

The CSRs are terrible.

Website has been broken and crappy for years despite several redesigns.

Even people with awesome credit often get low limits and high APRs, then they want another pull to grant you the limit you should have qualified for to begin with. I know some people get high/reasonable limits but you see a lot of 2k or 3k approvals for people with "excellent" scores and reports.

None of their cards really stand out as "best in class" with the maybe exception of Prestige. Double Cash was somewhat groundbreaking when released, and still is a solid everyday card, but certainly not alone in the marketplace anymore.

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kcm7
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby kcm7 » Thu Oct 20, 2016 10:40 am

It's been a good 4 years since I've had a Citi card, but interesting to hear their online banking interface still isn't great.

For me, they gave me my first $5k+ limit. And they've been no worse (but certainly no better) than any other major issuer I've dealt with. I've had issues with all the issuers I've had cards with. Frequent blocked charges with Barclaycard, the long waits for customer service with Cap 1 and the fact that Chase won't let me view my card benefits online, and I have to either call or request the brochure to find out what trip insurance protections I have with the IHG card.
Cards:

-Capital One Quicksilver
-Barclaycard Arrival (no AF)
- US Bank (no rewards)
-IHG

mountaindewvoltage
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby mountaindewvoltage » Thu Oct 20, 2016 1:03 pm

kdm31091 wrote:I agree with you especially on the limit and APR issue, and speed of sending cards. They send cards very slowly, cannot expedite, blah blah blah. Fedex/UPS'ing a card is nothing new and many banks have no issue doing it. A company as huge as Citi should not make a big deal over it. Yes they expedite "premium" cards but if you don't have that, expect molasses USPS speed. My Double Cash that I used to have took over 2 weeks to arrive which I think is ridiculous in 2015 (when it happened). You'd think they want you to be using the card.

The CSRs are terrible.

Website has been broken and crappy for years despite several redesigns.

Even people with awesome credit often get low limits and high APRs, then they want another pull to grant you the limit you should have qualified for to begin with. I know some people get high/reasonable limits but you see a lot of 2k or 3k approvals for people with "excellent" scores and reports.

None of their cards really stand out as "best in class" with the maybe exception of Prestige. Double Cash was somewhat groundbreaking when released, and still is a solid everyday card, but certainly not alone in the marketplace anymore.


While I understand Citi has an obligation to make money for their shareholders, I find my two credit unions to be much better.

I think the only real advantage to having a Citi card is real-time payments, but like I've said, AMEX and one of my credit unions offer this feature too, so it's not unique just to them.

This thread comes when Discover recently gave me a $250 CLI, my local credit union gave me a $500 CLI (up from $500) and a 5.48% APR reduction and also a $6,000 personal loan), and Navy Fed has given me a $500 line of credit and $1,000 credit card... Citi didn't want to give me $500 more so I could get the Prestige or the Thank You premier. Nothing like a scared lender with no nuts. When I first received by first Citi card almost three years ago I had a 705 credit score and a pretty clean report besides one card with high utilization % and they offered me a measly $1,500 limit and 19.24% APR on a ThankYou Preferred card.

mountaindewvoltage
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby mountaindewvoltage » Thu Oct 20, 2016 1:35 pm

kcm7 wrote:It's been a good 4 years since I've had a Citi card, but interesting to hear their online banking interface still isn't great.

For me, they gave me my first $5k+ limit. And they've been no worse (but certainly no better) than any other major issuer I've dealt with. I've had issues with all the issuers I've had cards with. Frequent blocked charges with Barclaycard, the long waits for customer service with Cap 1 and the fact that Chase won't let me view my card benefits online, and I have to either call or request the brochure to find out what trip insurance protections I have with the IHG card.


That's weird, I was able to view my online, but perhaps it was only because they changed my Amazon card from Visa to Visa Signature and posted them on the website to save paper and the effort of sending out a brochure to every cardholder.

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CarefulBuilder14
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby CarefulBuilder14 » Thu Oct 20, 2016 2:08 pm

Yeah, there's a LOT to hate as far as IT problems and clueless front-line CSRs...but there's also a lot to like. Prestige's benefits are still okay if you're grandfathered. The nerfs are coming soon, but everything gets nerfed eventually. I'll be getting in a few more visits to Admirals lounges (with guests).

I may keep mine a second year. I'm definitely keeping AA Platinum another year or two (by which time, I'd be eligible for a bonus on AA Executive).

I don't think enough people appreciate how much of a madhouse Price Rewind can be. Some of the prices their searches come up with don't seem to be real...at least, I can't find them through my own efforts. If I can't find that price through my own efforts, I can't submit the same claim manually. I have serious doubts about the legitimacy of several of those lower prices.

And yet, Citi honors them. I'm not going to complain!

*No big complaints about CLs or APRs. They sent me a 1.99% for 8 months promo, which I might possibly take advantage of. Also, they have some front-line idiot CSRs from America, too. My calls to the concierge and benefit departments can involve delays, but I have gotten smart people (who work for Aspire or Virginia Surety, not Citi).
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

mountaindewvoltage
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby mountaindewvoltage » Thu Oct 20, 2016 2:34 pm

CarefulBuilder14 wrote:Yeah, there's a LOT to hate as far as IT problems and clueless front-line CSRs...but there's also a lot to like. Prestige's benefits are still okay if you're grandfathered. The nerfs are coming soon, but everything gets nerfed eventually. I'll be getting in a few more visits to Admirals lounges (with guests).

I may keep mine a second year. I'm definitely keeping AA Platinum another year or two (by which time, I'd be eligible for a bonus on AA Executive).

I don't think enough people appreciate how much of a madhouse Price Rewind can be. Some of the prices their searches come up with don't seem to be real...at least, I can't find them through my own efforts. If I can't find that price through my own efforts, I can't submit the same claim manually. I have serious doubts about the legitimacy of several of those lower prices.

And yet, Citi honors them. I'm not going to complain!

*No big complaints about CLs or APRs. They sent me a 1.99% for 8 months promo, which I might possibly take advantage of. Also, they have some front-line idiot CSRs from America, too. My calls to the concierge and benefit departments can involve delays, but I have gotten smart people (who work for Aspire or Virginia Surety, not Citi).


Price rewind is definitely a useful feature but every card has a non-automated version of it. I've received about $30 back this year. Excellent point but I'd rather just call Discover and talk to one of the friendly American Reps if it means I don't have to deal with the downfalls of Citi.

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CarefulBuilder14
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby CarefulBuilder14 » Thu Oct 20, 2016 3:25 pm

mountaindewvoltage wrote:Price rewind is definitely a useful feature but every card has a non-automated version of it. I've received about $30 back this year. Excellent point but I'd rather just call Discover and talk to one of the friendly American Reps if it means I don't have to deal with the downfalls of Citi.

1. Not all cards offer it, and many of those that do have a lot of exclusions or a complicated claim process. The process with Citi requires patience, but little actual effort.
2. If you need to call them about it, you could just call the benefits team directly and not deal with a front-line CSR.
3. You miss the key point: Citi's Price Rewind often comes up with competing prices that, as far as I can tell, aren't real. Non-automated versions need real prices.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

mountaindewvoltage
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby mountaindewvoltage » Thu Oct 20, 2016 11:25 pm

CarefulBuilder14 wrote:
mountaindewvoltage wrote:Price rewind is definitely a useful feature but every card has a non-automated version of it. I've received about $30 back this year. Excellent point but I'd rather just call Discover and talk to one of the friendly American Reps if it means I don't have to deal with the downfalls of Citi.

1. Not all cards offer it, and many of those that do have a lot of exclusions or a complicated claim process. The process with Citi requires patience, but little actual effort.
2. If you need to call them about it, you could just call the benefits team directly and not deal with a front-line CSR.
3. You miss the key point: Citi's Price Rewind often comes up with competing prices that, as far as I can tell, aren't real. Non-automated versions need real prices.


The price rewinds always show a link to the source of the lower price so they are real.

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CarefulBuilder14
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Re: Am I the only one who thinks Citi Bank is terrible?

Postby CarefulBuilder14 » Fri Oct 21, 2016 8:46 am

mountaindewvoltage wrote:
CarefulBuilder14 wrote:
mountaindewvoltage wrote:Price rewind is definitely a useful feature but every card has a non-automated version of it. I've received about $30 back this year. Excellent point but I'd rather just call Discover and talk to one of the friendly American Reps if it means I don't have to deal with the downfalls of Citi.

1. Not all cards offer it, and many of those that do have a lot of exclusions or a complicated claim process. The process with Citi requires patience, but little actual effort.
2. If you need to call them about it, you could just call the benefits team directly and not deal with a front-line CSR.
3. You miss the key point: Citi's Price Rewind often comes up with competing prices that, as far as I can tell, aren't real. Non-automated versions need real prices.


The price rewinds always show a link to the source of the lower price so they are real.

For me, it gives the name of the website at the domain level (like "sears.com"), but it doesn't show a link (at least on my internet devices). When I search on those domains, I often don't see the item Citi/Virginia Surety insists is there.

Do other people see a link? I've checked with a Samsung phone and a Windows computer with Firefox.

*And I've received dozens of PR refunds, so it's not like I've just done this once or twice.

**And if you still think the PR program is accurate and don't want to use it, that's fine. The fewer people taking advantage of the program's customer-friendly flaws, the longer it will be until they fix or eliminate it.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card



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