CarefulBuilder14 wrote:It took a chat and two phone calls to activate my checkbook. During the chat and first phone call, it was clear I was getting CSRs whose understanding of English didn't extend to basic banking concepts. I got someone competent on the second call.
Cheap, unhelpful phone support is a bad idea if Citi wants to keep customers...like me....short-term, $400-seeking people with no intention of loyalty...
The banking world has some unusual incentives...
I used to have a checking and savings account with Citi. I still have a Double Cash card through them.
Their customer service is worthless in my opinion, especially the chat reps. They are at the mercy of a machine to make their decisions for them.
I don't think I've ever talked to a front-line rep that ever spoke English at that company and I've been with them for over two years.
I remember a short while ago in an e-mail they told me MasterCard Paypass was being phased out... I guess contactless technology is being "phased out" all across the world according to their own little fantasy world.
One transition I'm making with my financial portfolio is getting is doing nothing but businesses that have 100% American based customer service, i.e: Discover and my credit unions.
If I don't get rid of my Double Cash, it may be product changed to the Prestige solely for the benefits and nothing else since my current profile doesn't support getting a Chase Sapphire Reserve or AMEX Platinum at this time.