Citibank Checking Account Bonus of $400

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mountaindewvoltage
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Re: Citibank Checking Account Bonus of $400

Postby mountaindewvoltage » Thu Oct 13, 2016 10:45 pm

CarefulBuilder14 wrote:It took a chat and two phone calls to activate my checkbook. During the chat and first phone call, it was clear I was getting CSRs whose understanding of English didn't extend to basic banking concepts. I got someone competent on the second call.

Cheap, unhelpful phone support is a bad idea if Citi wants to keep customers...like me....short-term, $400-seeking people with no intention of loyalty...

The banking world has some unusual incentives...

[Fixed]


I used to have a checking and savings account with Citi. I still have a Double Cash card through them.

Their customer service is worthless in my opinion, especially the chat reps. They are at the mercy of a machine to make their decisions for them.

I don't think I've ever talked to a front-line rep that ever spoke English at that company and I've been with them for over two years.

I remember a short while ago in an e-mail they told me MasterCard Paypass was being phased out... I guess contactless technology is being "phased out" all across the world according to their own little fantasy world.

One transition I'm making with my financial portfolio is getting is doing nothing but businesses that have 100% American based customer service, i.e: Discover and my credit unions.

If I don't get rid of my Double Cash, it may be product changed to the Prestige solely for the benefits and nothing else since my current profile doesn't support getting a Chase Sapphire Reserve or AMEX Platinum at this time.


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CarefulBuilder14
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Re: Citibank Checking Account Bonus of $400

Postby CarefulBuilder14 » Fri Oct 14, 2016 12:08 am

mountaindewvoltage wrote:
CarefulBuilder14 wrote:It took a chat and two phone calls to activate my checkbook. During the chat and first phone call, it was clear I was getting CSRs whose understanding of English didn't extend to basic banking concepts. I got someone competent on the second call.

Cheap, unhelpful phone support is a bad idea if Citi wants to keep customers...like me....short-term, $400-seeking people with no intention of loyalty...

The banking world has some unusual incentives...

[Fixed]


I used to have a checking and savings account with Citi. I still have a Double Cash card through them.

Their customer service is worthless in my opinion, especially the chat reps. They are at the mercy of a machine to make their decisions for them.

I don't think I've ever talked to a front-line rep that ever spoke English at that company and I've been with them for over two years.

I remember a short while ago in an e-mail they told me MasterCard Paypass was being phased out... I guess contactless technology is being "phased out" all across the world according to their own little fantasy world.

One transition I'm making with my financial portfolio is getting is doing nothing but businesses that have 100% American based customer service, i.e: Discover and my credit unions.

If I don't get rid of my Double Cash, it may be product changed to the Prestige solely for the benefits and nothing else since my current profile doesn't support getting a Chase Sapphire Reserve or AMEX Platinum at this time.

If I have a serious problem with something, there's a local branch I can go to.

Every now and then I call the concierge or benefit specialists about something, but I do try to avoid the general customer service department.

Citi customer service is very hit-or-miss. Keep in mind that some of Citi's idiots are American.

Can you meet the minimum spend for Prestige? Or you really want to avoid new accounts? I'm considering the opposite move of eventually PCing a Prestige to DC.

Which Prestige benefits are you hoping to use? It still has the best terms for delay insurance (yes, better than CSR), and 4th night free will still be good...quite possibly improved if you can stack it with a hotel's own 4th night free policy.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

mountaindewvoltage
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Re: Citibank Checking Account Bonus of $400

Postby mountaindewvoltage » Fri Oct 14, 2016 12:37 pm

CarefulBuilder14 wrote:
mountaindewvoltage wrote:
CarefulBuilder14 wrote:It took a chat and two phone calls to activate my checkbook. During the chat and first phone call, it was clear I was getting CSRs whose understanding of English didn't extend to basic banking concepts. I got someone competent on the second call.

Cheap, unhelpful phone support is a bad idea if Citi wants to keep customers...like me....short-term, $400-seeking people with no intention of loyalty...

The banking world has some unusual incentives...

[Fixed]


I used to have a checking and savings account with Citi. I still have a Double Cash card through them.

Their customer service is worthless in my opinion, especially the chat reps. They are at the mercy of a machine to make their decisions for them.

I don't think I've ever talked to a front-line rep that ever spoke English at that company and I've been with them for over two years.

I remember a short while ago in an e-mail they told me MasterCard Paypass was being phased out... I guess contactless technology is being "phased out" all across the world according to their own little fantasy world.

One transition I'm making with my financial portfolio is getting is doing nothing but businesses that have 100% American based customer service, i.e: Discover and my credit unions.

If I don't get rid of my Double Cash, it may be product changed to the Prestige solely for the benefits and nothing else since my current profile doesn't support getting a Chase Sapphire Reserve or AMEX Platinum at this time.

If I have a serious problem with something, there's a local branch I can go to.

Every now and then I call the concierge or benefit specialists about something, but I do try to avoid the general customer service department.

Citi customer service is very hit-or-miss. Keep in mind that some of Citi's idiots are American.

Can you meet the minimum spend for Prestige? Or you really want to avoid new accounts? I'm considering the opposite move of eventually PCing a Prestige to DC.

Which Prestige benefits are you hoping to use? It still has the best terms for delay insurance (yes, better than CSR), and 4th night free will still be good...quite possibly improved if you can stack it with a hotel's own 4th night free policy.


Called last night. They said I could product change to anything I want.

When I asked about the Prestige, they almost went ahead and started reading the disclosure, and then said, "oh I'm sorry, you need a min $2,000 credit line to get that card." I have a $1,500 credit line right now. They won't even give me the extra $500 while I give them $450 more per year. It's too bad for them because they said the same thing about the ThankYou Premier, so now I'll probably just close my account because I have no use for the Hilton cards, the AT&T card, or their crappy AAdvantage cards.

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CarefulBuilder14
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Re: Citibank Checking Account Bonus of $400

Postby CarefulBuilder14 » Fri Dec 09, 2016 12:39 am

$400 posted a few days ago.

I may keep the account for a few more months until I'm eligible for a new promotion (maybe to go back to Chase?). I like having one brick-and-mortar bank for making cash/check deposits.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

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CarefulBuilder14
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Re: Citibank Checking Account Bonus of $400

Postby CarefulBuilder14 » Mon Jan 09, 2017 8:01 pm

I think I'll my downgrade Citi checking, rather than close the account completely...I'm only able to transfer out $2k per day (and $10k total per month) out of the account, and the mobile deposit limit is $500.

Those limits are absurd for an account with a $10k minimum, especially when Schwab (with no checking minimum) allows me to mobile deposit checks up to $10k.

Still, it's nice to have a brick-and-mortar bank location nearby. I'll probably go back to Chase eventually, but I'll keep Citi with a $1,500 minimum balance for now.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

mountaindewvoltage
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Re: Citibank Checking Account Bonus of $400

Postby mountaindewvoltage » Mon Jan 09, 2017 8:41 pm

CarefulBuilder14 wrote:I think I'll my downgrade Citi checking, rather than close the account completely...I'm only able to transfer out $2k per day (and $10k total per month) out of the account, and the mobile deposit limit is $500.

Those limits are absurd for an account with a $10k minimum, especially when Schwab (with no checking minimum) allows me to mobile deposit checks up to $10k.

Still, it's nice to have a brick-and-mortar bank location nearby. I'll probably go back to Chase eventually, but I'll keep Citi with a $1,500 minimum balance for now.


Citi's executives aren't exactly known for "thinking things through."

As good as they've been to me, sometimes I scratch my head at their operations... I'd rather they build their operations from the ground up again. It seems like most of what they do is half-ass.

No idea why someone with a premium checking account would be limited to such low volume transactions, no idea why their customer service reps aren't cross trained in other areas of Citi Bank, and no idea why different areas of their website look old while other parts look new. I think they need to slow down and provide a quality experience for all of their customers from the top down.

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CarefulBuilder14
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Re: Citibank Checking Account Bonus of $400

Postby CarefulBuilder14 » Tue Jan 10, 2017 12:39 am

mountaindewvoltage wrote:Citi's executives aren't exactly known for "thinking things through."

As good as they've been to me, sometimes I scratch my head at their operations... I'd rather they build their operations from the ground up again. It seems like most of what they do is half-ass.

No idea why someone with a premium checking account would be limited to such low volume transactions, no idea why their customer service reps aren't cross trained in other areas of Citi Bank, and no idea why different areas of their website look old while other parts look new. I think they need to slow down and provide a quality experience for all of their customers from the top down.

The staff at my local branch are pretty intelligent and helpful (so long as nothing requires them to stay past 4 pm, of course). It's hard to associate the good service I'd get in-branch even as a $1,500 checking customer with the slow mediocre phone service on a supposedly premium $450 AF card.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

mountaindewvoltage
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Re: Citibank Checking Account Bonus of $400

Postby mountaindewvoltage » Tue Jan 10, 2017 2:30 am

CarefulBuilder14 wrote:
mountaindewvoltage wrote:Citi's executives aren't exactly known for "thinking things through."

As good as they've been to me, sometimes I scratch my head at their operations... I'd rather they build their operations from the ground up again. It seems like most of what they do is half-ass.

No idea why someone with a premium checking account would be limited to such low volume transactions, no idea why their customer service reps aren't cross trained in other areas of Citi Bank, and no idea why different areas of their website look old while other parts look new. I think they need to slow down and provide a quality experience for all of their customers from the top down.

The staff at my local branch are pretty intelligent and helpful (so long as nothing requires them to stay past 4 pm, of course). It's hard to associate the good service I'd get in-branch even as a $1,500 checking customer with the slow mediocre phone service on a supposedly premium $450 AF card.


Not everyone has a local branch either (I don't... Just Chase and BoA near me and Chase only has like 5 branches in the entire area).

The entire web interfact is crappy, and like in your situation, the maximum limits of transactions on a premium checking account which requires a lot of money doesn't make sense. Hell I'm still waiting for my FICO score that hasn't been updated since 11/22/16... This is the crap they do.

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CarefulBuilder14
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Re: Citibank Checking Account Bonus of $400

Postby CarefulBuilder14 » Wed Jan 11, 2017 10:22 am

Got an invite to Citi Priority...if I bring over $25k for a savings account, they'll pay 10x their normal interest rate.

Of course, 10x Citi's normal interest rate is still less than Discover pays with no minimum balance or other banking requirements.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

TXviking
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Re: Citibank Checking Account Bonus of $400

Postby TXviking » Tue May 02, 2017 2:31 am

CarefulBuilder14 wrote:Got an invite to Citi Priority...if I bring over $25k for a savings account, they'll pay 10x their normal interest rate.

Of course, 10x Citi's normal interest rate is still less than Discover pays with no minimum balance or other banking requirements.


Go with Discover. 0.95% APY may not be much, but it's better than Citi as you noted, and with none of the hassles.



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